FAWZYA "ZUZU" RASHWAN
Brooklyn,USA
Summary
Results-driven healthcare support professional with 5+ years of experience in clinical operations, patient care, and high-volume environments. Recognized for strong attention to detail, leadership, and ability to streamline workflow while maintaining exceptional patient/ customer experience. Proven ability to train staff, manage operations, and support medical teams with accuracy and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Café Manager / Barista
CairoRx Café
Brooklyn, NY
12.2024 - Current
- Promoted to management based on performance, reliability, and leadership
- Oversaw daily operations, staff coordination, and workflow efficiency
- Maintained high standards of customer service and communication
- Managed inventory and supported operational organization
Pharmacy Technician
CairoRx Pharmacy
Brooklyn, NY
02.2025 - 08.2025
- Processed prescriptions with high accuracy, ensuring compliance and patient safety
- Delivered professional patient support while maintaining strict confidentiality (HIPAA)
- Managed inventory, restocking, and medication organization
- Coordinated with pharmacists and providers to ensure efficient workflow
Site Manager / COVID-19 Tester
CovidCareNYNJ
Brooklyn, NY
12.2021 - 01.2024
- Led daily operations at a high-volume testing site serving large patient populations
- Administered PCR and rapid tests with proper clinical techniques
- Optimized patient flow and reduced wait times through efficient coordination
- Trained and supervised staff, improving team performance and consistency
Physical Therapy Aide
Pyramid Care Physical Therapy
New York, NY
10.2017 - 10.2021
- Assisted therapists in patient rehabilitation sessions, ensuring safety and proper technique
- Supported patients through exercises and recovery processes
- Maintained accurate documentation and prepared billing information
- Contributed to staff training and multi-location clinic support
Education
High School Diploma - Psychology
Borough of Manhattan Community College
New York, NYSkills
- Patient Relations
- Appointment Scheduling
- Prescription Processing
- HIPAA Compliance
- Inventory & Supply Management
- Staff Training & Leadership
- Workflow Optimization
- Problem Solving
- Barista skills
Certification
NYC Food Protection Certificate, NYC Department of Health
Languages
English
Arabic
Timeline
Pharmacy Technician
CairoRx Pharmacy
02.2025 - 08.2025
Café Manager / Barista
CairoRx Café
12.2024 - Current
Site Manager / COVID-19 Tester
CovidCareNYNJ
12.2021 - 01.2024
Physical Therapy Aide
Pyramid Care Physical Therapy
10.2017 - 10.2021
High School Diploma - Psychology
Borough of Manhattan Community College