Fay Dunahoo
Rhododendron,OR
Summary
Astute complex problem solving and fast thinking. Professional, business minded and solution oriented with strong verbal and interpersonal skills. Quick and adaptive learner, innovative, analytical and assertive.
Overview
20
20
years of professional experience
Work History
Director of Client Success
Lightmaker Property Manager (LMPM)
06.2022 - Current
- Developed strong relationships with clients through regular communication and personalized attention, resulting in increased retention rates.
- Implemented innovative strategies for client success, including tailored services and proactive support.
- Work closely with Product to align the development roadmap with customers needs.
Director of Customer Experience
VacayMyWay
01.2021 - 06.2022
- Raise company awareness and instill a customer-centric culture throughout all company departments.
- Partner with departmental leadership to build an inclusive vision of the end-to-end customer journey that highlights each department’s contribution to customer experience excellence.
- Create an environment that fosters innovation and collaboration with marketing, product management, and product engineering to create holistic CX roadmaps and other deliverables.
- Enable and hold the CEM team accountable for identifying and developing account expansion opportunities and driving partnership with business development to maximize growth potential while ensuring a frictionless experience for our customers.
Director of the Owner Program
Red Awning
06.2019 - 12.2020
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Handled direct connections from various PMS systems to OTA's.
- Coached RBO clients on best practices in the STR industry.
Reservation Sales & Front Office Specialist
Mt. Hood Vacation Rentals
12.2014 - 06.2019
- Manage daily front office operations
- Interact with future and current guests to ensure a quality vacation experience
- Assist with internal operations such as scheduling, inventory and billing
- Assist with marketing efforts for potential and existing guests
- Maintain client relationships for the business.
Office Manager/ Business Development
Avant Technologies, Inc.
03.2012 - 12.2014
- Manage daily operations of an international medical distribution company
- Maintain current client relationships as well as marketing efforts to attract new clientele
- Oversee all purchase orders, shipping, receiving, inventory and quality assurance
- Tracking and managing sales data
- Analyze and maintain financial information as well as proper recording of corporate expenses and forecasting for clients
- Marketing efforts including customized brochures, oversight of building company website as well as ideas and procurement of promotional goods
- Analyze and organize workflow processes and procedures
- Maintain control of assets and inventory.
Facilities Manager
CB Richard Ellis - EDMC Account
02.2011 - 07.2011
- Manage the operation and maintenance for the Art Institute locations in Orange County, Inland Empire and San Diego totaling over 280,000 square feet in eight buildings
- Responsible for managing and delegating tasks to Maintenance Technicians
- Work closely with the President's of each school to ensure all facilities needs are addressed
- Oversee leasehold projects from start to finish
- Coordinate set up, break down and clean up for all events
- Supervise security staff, day porters and janitorial crew on a daily basis for all locations
- Create purchase orders for all invoices of work completed
- Prepare unique annual budgets for each location
- Monitor budget variances on a monthly basis
- Conduct site inspections, and interact with employees regarding issues of maintenance and repair of the facilities.
Assistant Portfolio Manager / Property Manager
Tiarna Real Estate Services, Inc.
10.2007 - 02.2011
- Manage over 2 million square feet in a diverse portfolio of 14 properties including class A office buildings and industrial properties in Orange County and the Inland Empire
- Cultivate and support tenant and vendor relationships
- Solely responsible for generating monthly financial reports with narratives to clients
- Assist in managing multiple capital, tenant and modernization improvement projects concurrently, including verifying and tracking change orders
- Prepare annual budgets and monitoring monthly variances for all properties
- Reconcile escalation expenses annually
- Develop and implement long range and annual maintenance plans
- Ensure all properties are in compliance with all local, state and national codes and laws
- Manage projects from the planning and bidding stages, delegating and supervising contractors and vendors to completion
- Manage the financial, operational and day-to-day affairs of all buildings and properties
- Ensure high standards of quality, accuracy and timeliness for all services rendered.
Assistant Property Manager
Pacific West Asset Management Corporation
07.2006 - 10.2007
- Assist in managing a portfolio of 17 commercial properties consisting of retail, office, medical and industrial uses
- Assist in development and monitoring of property budgets, documenting and reconciling variances
- Audit and approve vendor invoices for payment in accordance with accounting procedures and budgets
- Oversee daily operational activities and conduct regular property inspections
- Assist in compiling and sending monthly financial reports and narratives to clients
- Assist in management of Tenant Improvement build outs, relocations and expansions.
Assistant Property Manager / Office Manager
Marshall Reddick Real Estate Network
01.2004 - 07.2006
- Manage 25,000 Sq
- Ft
- Commercial office building with over 150 employees
- Manage and lease Executive Suites located within the building, assist with move-outs
- Hire and supervise vendors throughout various construction and remodeling projects
- Research then implement new programs to both save money and maximize efficiency
- Invoicing and billing.
Education
Marymount College
Palos Verdes, CAOrange Coast College
Costa Mesa, CAReal Estate Principals -
California School of Real Estate
Real Estate Practice -
California School of Real Estate
Real Estate Finance -
California School of Real Estate
Skills
- Subject Matter Expert in the STR industry
- Ability to consume complex information and action on it
- Adaptable and thrives in fast pace environments
- Strong critical thinking and problem solving skills
- Skilled in relationship management
Timeline
Director of Client Success
Lightmaker Property Manager (LMPM)
06.2022 - Current
Director of Customer Experience
VacayMyWay
01.2021 - 06.2022
Director of the Owner Program
Red Awning
06.2019 - 12.2020
Reservation Sales & Front Office Specialist
Mt. Hood Vacation Rentals
12.2014 - 06.2019
Office Manager/ Business Development
Avant Technologies, Inc.
03.2012 - 12.2014
Facilities Manager
CB Richard Ellis - EDMC Account
02.2011 - 07.2011
Assistant Portfolio Manager / Property Manager
Tiarna Real Estate Services, Inc.
10.2007 - 02.2011
Assistant Property Manager
Pacific West Asset Management Corporation
07.2006 - 10.2007
Assistant Property Manager / Office Manager
Marshall Reddick Real Estate Network
01.2004 - 07.2006
Marymount College
Orange Coast College
Real Estate Principals -
California School of Real Estate
Real Estate Practice -
California School of Real Estate
Real Estate Finance -
California School of Real Estate
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