Velina (Fay) Huebner

to retain our credit card members and solidify their relationship with American Express.

to encourage a reconnection with the card to increase spending

Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Providing excellent card member experience while maintaining the American Express brand.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts and upgrades.
• Educated customers on promotions to enhance sales.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to customers in fast-paced environment.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
• Educated customers on promotions to enhance sales.
• Boosted sales revenue by skillfully promoting diverse product options.

• Answered  by addressing customer inquiries, solving problems and providing new product information.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Served as the main liaison between customers, management and sales team. I presently am the Customer Advocate for my team. I gather information on the weeks top call drivers and then present that information to the business team with suggestions to reduce the contacts.

• Minimized damage and repair costs through careful management and preventative maintenance.
• Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
• Filed tax returns and prepared governmental reports in compliance with strict standards.
• Obtained building and specialty permits from local jurisdictional agencies.
• Documented equipment transfers and sales details for accurate record keeping.
• Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
• Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
• Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
• Provided all drivers with pertinent safety materials regarding rules and regulations.
• Supervised maintenance team and effectively delegated assignments to optimize processes.

I owned an operated a specialty shoe business with sales allover the world.

Most of the revenue was created through internet sales.

• Researched public perception of products and services and used information gathered to guide strategy development.
• Analyzed industry trends and compiled market research data to inform planning and strategy.
• Directed targeted marketing efforts that introduced new products and promoted product visibility.
• Developed, marketed and sold a full range of specialty shoe products.
• Managed business finances, including paying vendors and suppliers for products services rendered.
• Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy.
• Maintained exceptional customer service ratings for the company.

• Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
• Compared, researched and appraised properties.
• Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.