Fay-Lynn Rowe
Defiance
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, resulting in improved employee engagement and customer satisfaction. Skilled in decision-making and relationship building, fostering a productive and positive work environment.
Overview
8
8
years of professional experience
Work History
Manager
McDonald's
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
Captain D's
02.2021 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Member
Frisch's Big Boy
08.2019 - 07.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
CNA
Laurels of Defiance
05.2017 - 12.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
N/a - Medical
Northwest State Community College
Archbold, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
Timeline
Manager
McDonald's
09.2023 - Current
Manager
Captain D's
02.2021 - 07.2021
Crew Member
Frisch's Big Boy
08.2019 - 07.2020
CNA
Laurels of Defiance
05.2017 - 12.2017
N/a - Medical
Northwest State Community College
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