Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FAY RASPALDO

Summary

Dedicated customer service professional with over 15 years of experience in social services and healthcare environments, including roles as a mental health technician and medical records receptionist. Proven track record in fostering positive patient interactions, collaborating effectively within multidisciplinary teams, and providing exceptional support to diverse populations. Expertise in creating welcoming environments and delivering high-quality service in fast-paced settings underscores a commitment to excellence in customer care. Passionate about enhancing the overall experience for clients while ensuring their needs are met with compassion and efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Family Services Specialist II (Permanency Unit)

State of NJ, Division of Child Protection and Permanency
01.2007 - Current
  • Provide exceptional customer service while coordinating with multidisciplinary teams including providers, schools, doctors, and law enforcement
  • Facilitate family team meetings bringing together formal and informal support systems
  • Advocate for families with specific needs while maintaining professional communication standards
  • Train incoming specialists through job shadowing and coaching, enhancing team operations
  • Utilize case management systems and workflow tools to ensure compliance and efficient operations

Direct Support Professional - Part Time/Per Diem

Devereux Advanced Behavioral Health
12.2012 - 10.2015
  • Provided direct customer service and support to clients following individualized care plans
  • Maintained accurate communication logs and coordinated with social workers regarding client needs
  • Provided transportation services and ensured positive client experiences during appointments

Mental Health Technician

Mountainside Hospital
01.2005 - 09.2011
  • Coordinated mental health care services for approximately 20 patients in hospital setting
  • Provided exceptional patient care while monitoring safety and conducting regular assessments
  • Collaborated with multidisciplinary team including nursing staff, social workers, and psychiatrists
  • Educated patients and families while identifying and addressing personal needs
  • Demonstrated expertise in de-escalation techniques for difficult situations

Medical Receptionist

Christ Hospital
01.2003 - 01.2005
  • Served as first point of contact for patients, ensuring welcoming environment and exceptional service
  • Managed multi-line phone system and directed callers to appropriate personnel and departments
  • Handled high volume of calls while maintaining professionalism and customer satisfaction
  • Scheduled appointments, maintained records, and transported medical documents as needed

Education

Master of Public Administration -

Fairleigh Dickinson University
Teaneck, NJ

Bachelor of Arts - Sociology

Bloomfield College
Bloomfield, NJ
12.2005

Skills

  • Exceptional Customer Service
  • Patient Navigation and Support
  • Multidisciplinary Team Collaboration
  • Communication and Interpersonal Skills
  • Multi-line Phone System Management
  • Record Keeping and Documentation
  • Crisis De-escalation
  • Training and Mentoring
  • Healthcare Environment Experience
  • Administrative Operations

Certification

  • Professional Development Courses - Rutgers University, New Brunswick, NJ 2016 - 2019
  • Customer Service for Child Welfare Staff (2019-04)
  • Facilitating the Family Team Meeting Process (2018-10)
  • Letting Kids Be Kids and Caregivers Care (2019-12)
  • Collaborative Safety AM (2019-10)
  • Engagement of Non-Residential Fathers (2019-05)
  • Domestic Violence (2016-03)

Timeline

Direct Support Professional - Part Time/Per Diem

Devereux Advanced Behavioral Health
12.2012 - 10.2015

Family Services Specialist II (Permanency Unit)

State of NJ, Division of Child Protection and Permanency
01.2007 - Current

Mental Health Technician

Mountainside Hospital
01.2005 - 09.2011

Medical Receptionist

Christ Hospital
01.2003 - 01.2005

Bachelor of Arts - Sociology

Bloomfield College

Master of Public Administration -

Fairleigh Dickinson University

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