Fay Simmons
Flourtown,PA
Summary
Dynamic professional with extensive expertise in patient access management, specializing in patient admissions, insurance verification, and authorization processes. Proven ability to collaborate effectively with healthcare teams to enhance operational efficiency and elevate patient experiences. Recognized for reliability, adaptability, and a results-driven mindset, complemented by strong communication and problem-solving skills. Committed to upholding high standards in fast-paced environments while delivering exceptional service and support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative
Thomas Jefferson University and Hospitals
Philadelphia, PA
06.2022 - Current
- Call center representative; answer 50-70 calls per day with accuracy.
- Scheduling diagnostic testing.
- Redirecting calls when a patient reaches the wrong call center.
- Explaining studies in detail when patients have concerns or questions.
- Super User and team lead for new employees.
Clinical Administrative Assistant and Trainer
Solis Mammography
Blue Bell, PA
01.2021 - 06.2022
- Complete reconciliation for Solis, billing, using Artivia to figure out why we have not been paid and if claim has been submitted.
- Trainer for New PSR, Float from site to site when needed as a PSR.
- Scrub schedule make sure orders from physicians are in chart and insurance is updated.
- Speak with patients who have issues and or questions about testing.
Medical Assistant/Medical Scribe
Kim Kuhar
Sellersville, PA
09.2019 - 03.2020
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Consistently maintained 100% accuracy rate for spelling and content.
- Transcribed and edited reports from 1 physician using EMR.
- Transferred transcribed materials into electronic health records system.
- Translated medical jargon and short-hand data into correct terminology.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Reviewed medical records for accuracy and completion as required by insurance companies.
- Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
- Reviewed patient records to check accuracy of information and implement updates.
- Transcribed medical reports accurately using advanced dictation software.
- Reviewed and edited documents for grammar, punctuation, and accuracy.
Phlebotomist
LabCorp
Norristown, PA
08.2017 - 07.2019
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Medical Assistant
Abington/Jefferson
Abington, PA
02.2013 - 08.2017
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Recorded vital signs and medical history for 30/50patients each day.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Administered rapid tests such as flu/strep and to help clinical staff assess conditions.
- Observed and documented patient status and reported patient complaints to case manager for resolution.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Assisted back office patient processes to reduce customer wait time by approximately 30%.
- Answered appointment calls to streamline office operations.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Organized charts, documents and supplies to maintain team efficiency.
Medical Assistant
Drexel Hill Medical
Haverford, PA
01.2010 - 02.2013
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Observed and documented patient status and reported patient complaints to case manager for resolution.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Answered appointment calls to streamline office operations.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Organized charts, documents and supplies to maintain team efficiency.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Assisted with technical treatments and entered information within patient records and charts.
- Escorted patients to examination rooms and documented medical histories.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Communicated with patients by phone and via written correspondence.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Monitored patient stability by checking vital signs and weight.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Prepared patients for examinations, taking vital signs and updating medical histories.
Medical Assistant Instructor
Brookline College
Albuquerque, NM
01.2009 - 01.2010
- Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
- Advised students one-on-one to help with educational and career planning decisions.
- Maintained student engagement and program retention by offering quality education and support for unique needs.
- Delivered education in line with governmental, accreditation and institutional policies and procedures.
- Helped students develop technical and soft skills necessary for successful medical assistant work.
- Prepared course objectives to follow school's curriculum standards established by school and state.
- Taught over 30 students Medical Assistant vocational subjects.
- Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Offered flexible work schedule to meet needs of students.
- Evaluated students' performance and issued progress reports.
- Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
Medical Assistant
Visiting Physician Services P.C
Trevose, PA
02.2007 - 10.2008
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Observed and documented patient status and reported patient complaints to case manager for resolution.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Communicated with medical transcriptionists regarding patient medical records.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Answered appointment calls to streamline office operations.
Education
Bachelor of Science - Business Administration And Management
Ashford University
San Diego, CA04-2025
Business (Associate of Applied Science) - undefined
Manor College
Jenkintown, PA01-2006
Medical Asst - undefined
Delaware Valley Academy of Medical And Dental Assistants
Philadelphia, PA01-1998
Skills
- Accounts receivable
- Deadline-driven
- Team player with positive attitude
- Translation
- Insurance Verification
- Patient Care
- Customer retention
- Medical Imaging
- Vital Signs
- Phlebotomy
- ICD-10
- Team development
- Knowledge of HMOs, Medicare and Medi-Cal
- HIPAA requirements
- Strong work ethic
- Venipuncture
- Reporting skills
- Strong planning skills
- Employee Orientation
- Anatomy Knowledge
- Infection Control Training
- Transcription
- Clerical Experience
- Maintains strict confidentiality
- Academic Advising
- Patient histories
- Interpreting instruction
- Physiology Knowledge
- Good written communication
- Laboratory Experience
- Exercises good judgment
- Electronic Medical Record (EMR) software
- ICD-9 coding
- Electronic medical records
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Financial counseling
- Patient registration expertise
- Medical terminology proficiency
- Customer service
- Strong interpersonal skills
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Customer follow-up
- Electronic health records
- Relationship building
- Data entry
- Conflict resolution
Certification
CPR Certification
Timeline
Senior Patient Access Representative
Thomas Jefferson University and Hospitals
06.2022 - Current
Clinical Administrative Assistant and Trainer
Solis Mammography
01.2021 - 06.2022
Medical Assistant/Medical Scribe
Kim Kuhar
09.2019 - 03.2020
Phlebotomist
LabCorp
08.2017 - 07.2019
Medical Assistant
Abington/Jefferson
02.2013 - 08.2017
Medical Assistant
Drexel Hill Medical
01.2010 - 02.2013
Medical Assistant Instructor
Brookline College
01.2009 - 01.2010
Medical Assistant
Visiting Physician Services P.C
02.2007 - 10.2008
Business (Associate of Applied Science) - undefined
Manor College
Medical Asst - undefined
Delaware Valley Academy of Medical And Dental Assistants
Bachelor of Science - Business Administration And Management
Ashford University