FAYAZ AHMAD KHAN
Mingora,Khyber Pakhtunkhwa Pakistan
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Associate Civil Engineer with years of experience working in various capacities to complete construction engineering tasks. Expert in directing workflow of earth and concrete works, underground utility installations and green and brownfield project demolitions. Proven success in identifying and addressing challenges to complete projects on-time and under budget. Applies cost-saving strategies without sacrificing practicality and quality. Manages large projects and teams to meet milestones and exceed quality expectations.
Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Executive
National Database And Registration Authority
12.2022 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Associate Engineer
Swat Engineering Consultancy
09.2015 - 02.2020
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Managed quality assurance and laboratory testing for concreting operations.
- Monitored execution of contract work for compliance with design plans and specifications.
- Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
- Analyzed data and used computer simulations to model and test design concepts.
- Computed resource quantities and requirements to give customers accurate price estimates.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
- Supervised various municipal works and modernization projects and performed line and grade surveys.
Computer Operator
SWAT EDEN SCHOOL AND COLLEGE
03.2021 - 08.2022
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Documented discrepancies, referring discovered issues to administrator for remediation.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
BS COMPUTER SCIENCE - Computer Science
UNIVERSITY OF SWAT
Pakistan03.2021
DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
NATIONAL VOCATIONAL TECHNICAL TRAINING COMMISSION
Pakistan10.2016
DIPLOMA OF ASSOCIATE ENGINEER - Civil Engineering Technology
SWAT PROFESSIONAL COLLEGE OF THECHNOLOGY
Pakistan05.2015
Skills
CALL CENTER EXECUTIVE
- Management Training
- Documentation Expertise
- Corporate Policies and Procedures
- Behavior Identification
- Customer Relationship Management
- Quality Control Optimization
- Call Center Strategy
ENGINEERING
- Project Planning
- Staff Management
- Site Layout
- Engineering, Procurement, and Construction Management
- Concrete analysis
- Field Data Collection
COMPUTER SCIENCE
- Database Administration
- Mail Handling
- Coding Data
- MySQL Database Administration
- Database Security
- File Indexing
- Document Management
- Customer Needs Assessment
- Data Audits
- Maintaining Confidentiality
- Advanced Excel Spreadsheet Functions
- Monthly Closings
- Patient Charting
Certification
- Call center Executive, NATIONAL DATABASE REGISTRATION AUTHORITY(NADRA) Pakistan - 1 year
- Associate Engineer, SWAT ENGINEERING CONSULTANCY PAKISTAN - 5 years
- English Proficiency, MIND YOUR LANGUAGE ENGLISH LANGUAGE INSTITUTE PAKISTAN - 6 Months
- Certificate of Merit in English Declamation , WORKING FOLKS GRAMMAR HIGHER SECONDARY SCHOOL PAKISTAN.
Reading, travelling, Music
I like reading because it enhancing my knowledge and empowering my thinking abilities.
I like travelling to explore and discover new places.
I like music becuase it gives a moment of relaxation.
Languages
English
Full Professional
Arabic
Professional Working
Urdu
Native or Bilingual
Timeline
Call Center Executive
National Database And Registration Authority
12.2022 - Current
Computer Operator
SWAT EDEN SCHOOL AND COLLEGE
03.2021 - 08.2022
Associate Engineer
Swat Engineering Consultancy
09.2015 - 02.2020
BS COMPUTER SCIENCE - Computer Science
UNIVERSITY OF SWAT
DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
NATIONAL VOCATIONAL TECHNICAL TRAINING COMMISSION
DIPLOMA OF ASSOCIATE ENGINEER - Civil Engineering Technology
SWAT PROFESSIONAL COLLEGE OF THECHNOLOGY
- Call center Executive, NATIONAL DATABASE REGISTRATION AUTHORITY(NADRA) Pakistan - 1 year
- Associate Engineer, SWAT ENGINEERING CONSULTANCY PAKISTAN - 5 years
- English Proficiency, MIND YOUR LANGUAGE ENGLISH LANGUAGE INSTITUTE PAKISTAN - 6 Months
- Certificate of Merit in English Declamation , WORKING FOLKS GRAMMAR HIGHER SECONDARY SCHOOL PAKISTAN.
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