Faybion Johnson
Columbus ,Ohio
Summary
Dynamic professional with extensive experience in customer service and office administration at IBEX Global. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in appointment scheduling and maintaining confidentiality, while fostering strong relationships with clients and colleagues. Committed to promoting efficiency and quality in all tasks undertaken.
Overview
5
5
years of professional experience
Work History
Secretary / Matience
WillGlo Services
08.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Matience work such as plumbing , roof work , office clean up , yard work around the office and client houses etc
Caregiving
Purpose Care
10.2023 - 04.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
DSP Caregiving
Library Inn
12.2023 - 02.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Representative
IBEX Global
05.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Early College Academy
Columbus Ohio05.2018
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Schedule management
- Payroll processing
Timeline
Secretary / Matience
WillGlo Services
08.2024 - Current
DSP Caregiving
Library Inn
12.2023 - 02.2025
Caregiving
Purpose Care
10.2023 - 04.2025
Customer Service Representative
IBEX Global
05.2020 - 04.2023
Early College Academy