Faydresa Grant
Sanford
Summary
Dependable professional with a proven ability to establish rapport and trust with patients, enhancing quality of life through compassionate support in daily living tasks. Committed to prioritizing individual needs while demonstrating meticulous attention to detail. Recognized as a kind-hearted team player, dedicated to continuous learning and expanding responsibilities within the healthcare environment. Strong background in customer service, adept at resolving issues promptly and effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MK Trucking & Transport LLC
07.2023 - Current
- Assisted associated departments with clerical and administrative support.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Trained and mentored junior administrative team members in procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Collections Specialist
CardWorks Servicing LLC
07.2023 - 04.2024
- Collaborated on debt collection efforts with Accounts, Sales, and the Legal Department
- Contacted debtors to determine the reason for delinquency on active credit card accounts
- Educated customers on account terms and alternate payment programs and methods
- Prevented repeated payment delinquency by negotiating manageable debt payments
- Maintained records of all communications, payment plans agreed to, and amounts paid
Caregiver
Miss Reid Care Services
06.2022 - 05.2023
- Assisted with personal hygiene, dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Advisor II Collections Agent
Goldman Sachs Bank USA (Concentrix)
11.2021 - 05.2023
- Contacted debtors to determine the reason for delinquency on active credit card accounts
- Improved existing collections processes by analyzing rejection patterns and denials.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Documented discussions and actions in customer accounts and collections database.
Sales Associate
Advanced Auto Parts
04.2019 - 02.2021
- Assisted the Store Manager with training and developing new Sales Associates
- Communicated with managers regarding customer concerns and employee matters
- Maintained knowledge of products and current sales and promotional offers
- Utilized automotive product familiarity to answer questions and satisfy customers' demands
- Assisted with researching and retrieving parts for vehicles and installed batteries as needed.
Education
High School Diploma -
Charlotte Amalie
Saint Thomas, VI06-2016
Skills
- Data Entry
- Customer Service
- Records Management
- Emotional support
- Daily living assistance
- Compassionate care
- Flexible schedule
- Medication and appointment reminders
- Documentation
Certification
- Legal Administrative Assistant Certificate – Issued by accredited colleges and educational institutions.
Timeline
Administrative Assistant
MK Trucking & Transport LLC
07.2023 - Current
Collections Specialist
CardWorks Servicing LLC
07.2023 - 04.2024
Caregiver
Miss Reid Care Services
06.2022 - 05.2023
Advisor II Collections Agent
Goldman Sachs Bank USA (Concentrix)
11.2021 - 05.2023
Sales Associate
Advanced Auto Parts
04.2019 - 02.2021
High School Diploma -
Charlotte Amalie