Faye Bartholomew
Richmond,VA
Overview
38
38
years of professional experience
Work History
Sales Associate
Dillard's Department Store
Richmond, VA
06.2004 - 09.2007
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Assistant Manager
Verizon
Richmond, VA
09.1969 - 06.2003
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Resolved conflicts between team members in an effective manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Maggie L. Walker
Richmond, VA06-1967
Skills
- Promotional Support
- Payment Processing
- Contract Preparation
- Upselling
- Merchandising Understanding
- Fitting Room Maintenance
- Relationship Selling
- Reliable and Punctual
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Guest Relations
- Exceptional Customer Service
- Cash Handling
- Excellent Communication Skills
- Listening Skills
- Relationship Building
Timeline
Sales Associate
Dillard's Department Store
06.2004 - 09.2007
High School Diploma -
Maggie L. Walker
Assistant Manager
Verizon
09.1969 - 06.2003
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