Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Faye Caldwell

Springfield

Summary

Patient-focused and compassionate Medical Assistant with 13 years of experience in handling patients, and providing quality patient experiences. Reliable professional with proven track record in creating positive rapport and cordial relations with patients, families and staff members. Trustworthy and highly dependable caregiver experienced in fast-paced hospital settings and environments.

Overview

25
25
years of professional experience

Work History

Medical Assistant

Baystate Medical Center
11.2009 - Current
  • Cleaned, prepared and maintained examination rooms and treatment areas.
  • Assisted physicians and clinicians with examinations, procedures and vital signs monitoring.
  • Prepared specimens for outside lab testing.
  • Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
  • Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
  • Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
  • Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
  • Performed initial response-screening following protocols.
  • Communicated with patients and families proactively to gather information on patient's condition.
  • Answered phone calls and scheduled or followed-up on appointments.
  • Supported front office billing, scheduling and patient check-ins.
  • Sterilized and positioned instruments and equipment for examinations and procedures.
  • Prepared patients for examinations, procedures and treatments.

Foster Care Case Worker (Internship)

Children Services of Roxbury
10.2023 - 05.2024

The Foster Care Caseworker is responsible for providing weekly face-to-face contact with clients, ensuring proper medication administration, and managing medical and dental visit documentation. The Case Worker will handle emergency situations, maintain client records, and ensure all documentation is up to date in Virtual Gateway and ETO systems. The key responsibilities also include coordinating placement meetings, maintaining a social work and mental health license, and participating in on-call coverage. The role requires professionalism, adherence to policies, and participation in supervision and departmental meetings. Transport client to visitation with parents

Direct Care Giver

Guidewire
01.2001 - 06.2018
  • Delivered personal care and support aligned with individual support plans.
  • Prioritized personal safety, health and development through person-centered care.
  • Documented care plan changes and other personal data.
  • Maintained safe space for individuals, notifying supervisors of facility maintenance or repair work.
  • Reported and documented incidents and safeguarding concerns following set procedure.
  • Observed individuals for changes in health or behavior.
  • Participated in staff meetings and in-service trainings to stay aware of new company developments and protocols.
  • Supported level of care to maintain patient health, safety and dignity.

Education

Bachelor of Science - Social Work

Elms College
Chicopee, MA
08-2024

Associate of Science - Medical Assistant

Springfield Technical Community College
Springfield, MA
07.2010

Skills

  • This is my native language
  • Reading
  • Speaking
  • Skills
  • Certified in Basic Life Support (BLS)
  • Knowledge Needs assessment
  • Patient scheduling
  • Preparing specimens and samples
  • Clinical and administrative support
  • Clinical applications
  • Medical records confidentiality
  • Electronic medical records
  • Office support
  • English
  • Yes
  • Fluent
  • Writing
  • HIPAA Compliance
  • Calm and leveled headed under duress
  • Communicating with patients and their families
  • First Aid
  • Valid MA Drivers license
  • Vital signs and examinations
  • Documentation and recordkeeping
  • Vital sign monitoring
  • Patient support
  • Prepare treatment rooms

Accomplishments

  • Working two jobs while pursuing my Associates Degree and raising my three sons and with receiving my Bachelors degree while working and raising my grandchildren.
  • I never thought I would be here doing it again after the many obstacles I have faced over the last few years, but I'm here doing it.
  • I currently work for Baystate Health, where I've been wanting to work since my mom worked here many years ago and I've been here for 13 years now.

Timeline

Foster Care Case Worker (Internship)

Children Services of Roxbury
10.2023 - 05.2024

Medical Assistant

Baystate Medical Center
11.2009 - Current

Direct Care Giver

Guidewire
01.2001 - 06.2018

Associate of Science - Medical Assistant

Springfield Technical Community College

Bachelor of Science - Social Work

Elms College