Faye Clark
Pearl City,HI
Summary
Knowledgeable and dedicated customer service agent with over 27 years of experience. Hardworking and passionate about providing the best service with the ability to reach positive outcome under stressful situations. Organized and efficient at managing multiple priorities in a timely matter. Willingness to take on added responsibilities to meet station goals.
Overview
28
28
years of professional experience
Work History
Customer Service Agent
Delta Air Lines
11.1995 - Current
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Proficient in airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Used SNAP/Delta Term to prepare pre-departure and post-departure reports and passenger manifests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assigned to Counter Control to assist daily flights, IROPS, overbooking, rebook and reissue tickets.
- Assisted in ops / communicating with pilots and ramp control.
- Load Control agent for Korean Air planning weight and balance using DCS computer system. Coordinated with ramp on load plan and monitor meals for flight.
Flight Attendant
Delta Air Lines
05.1997 - 05.2004
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Assisted passengers with storing luggage and helped locate seating.
Education
Bachelor of Science - Finance
Hawaii Pacific University
Honolulu, HISkills
- Assist Passengers / Assign seats
- Counter Control / Rebooking / Reissue
- Coordinate Boarding / Making announcements / Upgrades
- Primary Gate Agent
- Baggage Assistance / Lost baggage tracking
- Inventory Control / Oversells / Ship changes
Timeline
Flight Attendant
Delta Air Lines
05.1997 - 05.2004
Customer Service Agent
Delta Air Lines
11.1995 - Current
Bachelor of Science - Finance
Hawaii Pacific University
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Ravindra DadhichRavindra Dadhich
Managing Director, Operations at Delta Air Lines, IncManaging Director, Operations at Delta Air Lines, Inc
Alayzja WashingtonAlayzja Washington
Production Control Auditor at Delta Air Lines, IncProduction Control Auditor at Delta Air Lines, Inc
Alexander ButlerAlexander Butler
Ground Safety Advocate at Delta Air Lines, IncGround Safety Advocate at Delta Air Lines, Inc
Bernalyn "Malia" KaleoBernalyn "Malia" Kaleo
Bus Operator at Oahu Transit ServicesBus Operator at Oahu Transit Services