Faye Coulson
Medina,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Westfield Insurance
01.2021 - Current
- Assist customers and agents with billing and claims questions, making payments, checking for inconsistencies, policy coverage, starting claims process, setting up online accounts. Assist with emails and online chats.
Office Manager/Financial Coordinator
Medina Dental Arts
01.2015 - 01.2022
- First point of contact for patients.
- Keep patient records current
- Discuss treatment and new staff members, staff training, run monthly staff meetings, set up luncheons and appointments with vendors, order supplies, Enter utility bills for payment, troubleshoot broken equipment and set up for replacements, handle patient complaints, run staff meetings, run reports and reconcile daily totals
- Create daily schedule, schedule patient appoints and collect copays
- Enter insurance information and process dental claims
- Assist in credentialing process for new dentist, set up contracts with new vendors and all other office functions.
Patient Financial Coordinator
Akron Children's Hospital
05.2014 - 09.2015
- Provide assistance to both patients and physicians offices with scheduling outpatient procedures
- Facilitate incoming orders from physician's offices for easy access to various departments within Summa
- Coordinate with various departments when scheduling multiple procedures
- Customer service
- Collect and verify patient information to ensure expedient billing
- Preregister patients for upcoming procedures.
Patient Financial Coordinator
Summa
05.2008 - 01.2014
- Provide assistance to both patients and physicians offices with scheduling patient procedures
- Process incoming physician's orders
- Coordinate with various departments to schedule multiple procedures
- Collect and verify patient information to ensure expedient billing
- File paperwork for Workers Comp Claims; collect insurance co-pays; process credit cards payments; utilize computer systems such as CCAP, Order Facilitator, SMS, PLATO, and Document Imaging
- In addition, complete registrations and discharges for Specialty Select Hospitals, Labor and Delivery and ER
- Assist clinical personal with additional duties when necessary
- Super User for Soarian Registration System
- Aided in training other personnel to use system.
Education
Diploma - Professional Medical Transcription Program
At Home Professions
Fort Collins, CO01.2008
Bachelors of Science - Health Services Administration
James Madison University
Harrisonburg, VA05.1999
Skills
- Account Updating
- Paperwork Processing
- Report Generation
- Product Knowledge
- Data Collection
- Information Security
- Complaint Resolution
- Customer Service
- Account Management
Timeline
Customer Service Representative
Westfield Insurance
01.2021 - Current
Office Manager/Financial Coordinator
Medina Dental Arts
01.2015 - 01.2022
Patient Financial Coordinator
Akron Children's Hospital
05.2014 - 09.2015
Patient Financial Coordinator
Summa
05.2008 - 01.2014
Diploma - Professional Medical Transcription Program
At Home Professions
Bachelors of Science - Health Services Administration
James Madison University
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