Faye Dorbert
Landisville
Summary
Highly skilled Licensed Technician with solid background in pest control. Demonstrated excellent customer service, communication and time management abilities leading to increased efficiency. Highly organized, proactive and punctual with a team-oriented mentality. Hardworking individual with a strong ability in problem solving.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Licensed Technician
Viking Pest Control
Berlin
09.2022 - 03.2026
- Applied chemical solutions safely according to established procedures and regulations
- Consult with customers to understand pest issues and treat accordingly
- Set and remove traps and devices as needed
- Sell new services to existing clients
- Close leads on sales
- Provide exceptional customer service to clients
- Compleated services efficiently
Store Manager
Medford Pet Supplies
Medford
08.2019 - 12.2021
- Trained and mentored associates to teach daily tasks and procedures
- Enhanced customer satisfaction and store operations through daily problemsolving
- Managed inventory tracking and physical counts
- Coordinated with outside reps and companies to build strong relationships
- Ordered all inventory for the store, handled invoices and payments
- Educated customers on proper nutrition and care for their pets
Store Manager
Bag of Bones Barkery
Hamilton Square
02.2018 - 08.2019
- Handled daily flow of purchase orders, receiving and finalizing
- Handled large amounts of cash in multiple cash drawers
- Resolved issues or concerns with customers
- Educated customers on proper care and diet for their pets
- Oversaw store website and added products daily
- Recruited and hired qualified candidates to fill open positions
A&F Workshop
Co-owner/Operator
Pemberton
03.2017 - 01.2018
- Completed interior and exterior residential renovations
- Operated as a general contractor on multiple investment properties
- Removed and installed attic insulation
- Removed and installed fencing at residential properties
- Designed and built numerous small woodworking items for online retail page
- Performed general handyman work
- Promoted business on social media platforms
- Managed client appointments, estimates, billing and communications
Northstar Vets
Client Service Representative
Maple Shade Township
10.2010 - 01.2017
- Provided triaging of pets, including exotics, over the phone and upon arrival at the office
- Greeted clients entering the office and assisted with the needs of their visit
- Provided an elevated client experience to generate a loyal clientele
- Distributed pharmacy medications to clients
- Responsible for taking large deposits, adding charges as needed and finishing invoices
- Managed and updated physical and digital client account information to keep records accurate and current
- Responsible for booking patient appointments and filing ahphabetical documents
- Carried a positive and pleasant attitude with clients even in the worst emergencies
Manager
Camp Bow Wow
Lawrenceville
03.2007 - 11.2008
- Trained staff on operating procedures and company services
- Handled multiple dogs at a time and monitored dog play groups
- Analyzed dog behavior and temperament during play
- Conducted interviews of potential dog boarders
- Responsible for cleaning and disinfecting facility at closing
- Responsible for organizing and attending all marketing events
- Maintained schedules for all employees
- In charge of hiring and termination of staff
- Opened and closed facility daily
Pet Paradise
Manager,supervisor
Englishtown
01.2001 - 01.2006
- Executed daily operations of stocking and selling merchandise
- Educated clients on proper care of fish, puppies, kittens and other small animals
- Responsible for opening and closing facility
- Distributed medication to animals including oral antibiotics, injections and vaccines
- Responsible for hiring, training, scheduling and termination
- Investigated and resolved customer inquiries and complaints in an
empathetic manner - Helped in ordering products and pets for the store
Education
Jackson Memorial High School
Jackson, NJSome College (No Degree) - Photography/Graphic Design
Ocean County College
Toms River, NJSkills
- Animal Control Officer
Certification - Team-oriented
- Outstanding communication
skills
- Great customer service
- Friendly demeanor
Timeline
Licensed Technician
Viking Pest Control
09.2022 - 03.2026
Store Manager
Medford Pet Supplies
08.2019 - 12.2021
Store Manager
Bag of Bones Barkery
02.2018 - 08.2019
A&F Workshop
Co-owner/Operator
03.2017 - 01.2018
Northstar Vets
Client Service Representative
10.2010 - 01.2017
Manager
Camp Bow Wow
03.2007 - 11.2008
Pet Paradise
Manager,supervisor
01.2001 - 01.2006
Jackson Memorial High School
Some College (No Degree) - Photography/Graphic Design
Ocean County College