FAYE DOSS-CANNON

Currently serves as the lead clerical administrator for two multi-million dollar grant-funded research projects through the Department of Genetics, the Alabama Genomic Health Initiative (AGHI) and the All of Us program
Utilizes high-level organizational and administrative skills daily to perform necessary responsibilities including, but not limited to: contract writing, billing, reconciling purchases, ordering and procurement, documenting with a high level of detail, creating and maintaining spreadsheets (Excel), communicating with vendor management for iSupplier requests, managing shipments, using Oracle Business Suites to process payment requests for GA & GL accounts, and Institutional Review Board (IRB) billing.
Maintains inventory lists via spreadsheet (Excel) for the All of Us program sites for report to the National Institutes of Health (NIH), maintain office inventory,, and organizing meetings and symposiums
Enters participants and updates the study database through use of OnCore, returns results via Mail Merge to participants, welcomes and communicates with study participants in person at Children’s of Alabama Hospital

• Worked well in a team setting, providing support and guidance

• Received a promotion to Office Service Specialist III after demonstrating the highest level of dedication in previous role as Office Service Specialist II
• Currently serves as the lead clerical administrator for two multi-million dollar grant-funded research projects through the Department of Genetics, the Alabama Genomic Health Initiative (AGHI) and the All of Us program
• Utilizes high-level organizational and administrative skills daily to perform necessary responsibilities including, but not limited to: contract writing, billing, reconciling purchases, ordering and procurement, documenting with a high level of detail, creating and maintaining spreadsheets (Excel), communicating with vendor management for iSupplier requests, managing shipments, using Oracle to process payment requests for GA & GL accounts, and Institutional
• Review Board (IRB) billing
• Maintains inventory lists via spreadsheet (Excel) for the All of Us program sites for report to the National Institutes of Health (NIH), maintain office inventory,, and organizing meetings and symposiums
• Enters participants and updates the study database through use of OnCore, returns results via Mail Merge to participants, welcomes and communicates with study participants in person at Children’s of Alabama Hospital
• Worked well in a team setting, providing support and guidance
• Demonstrated leadership skills in managing projects from concept to completion
• Acted as a team leader in group projects, delegating tasks and providing feedback

• Interacted daily with program participants while assisting staff throughout a series of scheduled daily activities such as exercise, art, games, sports, social skills and field trips
• Communicated with staff members to stay informed about volunteer opportunities and events
• Assisted with special events and programs
• Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
• Tracked service activities and outcomes against outlined plans and goals
• Represented organization positively and professionally while providing community with much-needed services
• Supported clients through development of new life skills, obtaining resources and transitioning back to society

• Used advanced clerical skills to perform research, organize cases, filing of documents to be processed and recorded, and final settlements of estates
• Balancing of accounts, final payments to creditors, court-related errands, meeting clients
• Scheduled all appointments, appearances and briefings
• Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex
• Scheduled and made appointments for 1 attorney
• Produced and filed various legal documents and electronically preserved updated case record system

• Worked in billing using Siteminder, Report writer for OnCore using Crystal reports, completed IRB training
• Clinical Trials training
• Strengthened communication skills through regular interactions with others
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Resolved problems, improved operations and provided exceptional service
• Participated in team projects, demonstrating an ability to work collaboratively and effectively

• Updated, created and monitored software data using Surecode and Scribe database for University undergraduates’ courses and credits to be processed in the GPS audits and PLANS
• Assured accuracy of rules, data, detail oriented, and multi-tasking is vital
• Worked with the Associate Registrar to assist and utilize Degreeworks software
• Communicated and implemented internal procedures and developments to ensure undergraduate degree seekers were meeting the requirements of an intended program of study and the University regulations have been met
• Built templates for the undergraduate programs at the University (SEP - Student Education Plan a four year or extended length objective goal course schedule and planner to keep the student on track with set requirements)
• Gained strong leadership skills by managing projects from start to finish

• Recruited from Desktop Support (below) to help with phone-in problems from students and staff, then was asked to stay permanently
• Responsibilities included: troubleshooting, documentation, analyzing and diagnosing problems, remoting into UAB workstations and faculty/students’ personal computers to address software and platform issues
• Performed IT maintenance for UAB Hospital employees, students, faculty, and staff
• Front-line support during system updates, patches, and migrations.
• Walked individuals through basic troubleshooting tasks
• Provided basic end-user troubleshooting and desktop support
• Identified potential sales and cross-selling opportunities and informed supervisor
• Monitored systems in operation and quickly troubleshot errors
• Configured hardware, devices, and software to set up work stations for employees
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Assisted with updating technical support best practices for use by team
• Explained technical information in clear terms to promote better understanding for non-technical users
• Rolled out software updates and applied server patches to thwart threats from penetrating networks
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks

• Disassembled and reinstalled computers and networking equipment when UAB personnel change office locations
• Transportation of CPUs, creating backups of systems and data
• Installing software updates and BIOS configuring; performed computer upgrades from Windows XP to Windows 7

• Gathered data and documentation required to meet Federal guidelines and creditor’s requirements
• Served as the primary contact for mortgage customers from first phone call to closing
• Worked with underwriters, home mortgage consultants, attorneys, customers, insurance companies, title companies, escrow departments
• Responsible for gathering all documents, reviewing them for accuracy, and submitting them to underwriters for approval
• Verified credit histories, personal references and employment backgrounds for each applicant