Summary
Overview
Work History
Education
Skills
Timeline
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Faye Edwards

Los Angeles,CA

Summary

Experienced Server with a passion for providing memorable experiences to guests. Adept at upselling high-profit items and keeping pantry well-stocked during busy periods. Committed to fostering repeat business through excellent customer service. Motivated Bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

10
10
years of professional experience

Work History

Server

Trejo's Cantina
06.2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and keep pantry well-stocked during busy periods.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Supported needs of 8 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Server/Bartender/Shift Manager

Nighthawk Breakfast Bar
10.2019 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol

Server/Bartender

The Sunset
05.2017 - 09.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Server/Bartender

Piatti Ristorante And Bar
02.2014 - 03.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

Associate of Arts - Culinary Arts

California Culinary Academy
San Francisco, CA
05.2007

High School Diploma -

Fairfield High School
Fairfield, CA
06.2003

Skills

  • Warm and Friendly
  • Workflow Coordination
  • Cool Under Pressure
  • Staff Training
  • Materials Organization
  • Verbal and written communication
  • Data Entry
  • Multitasking and prioritization
  • Microsoft Office
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • High Volume Dining
  • Efficient service
  • Customer Relations

Timeline

Server

Trejo's Cantina
06.2022 - Current

Server/Bartender/Shift Manager

Nighthawk Breakfast Bar
10.2019 - 05.2022

Server/Bartender

The Sunset
05.2017 - 09.2019

Server/Bartender

Piatti Ristorante And Bar
02.2014 - 03.2017

Associate of Arts - Culinary Arts

California Culinary Academy

High School Diploma -

Fairfield High School

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Faye Edwards