Faye Feltenberger
Billings,MT
Summary
Dynamic customer service supervisor with proven expertise in transaction processing and inventory management at Ace Hardware. Adept at problem-solving and team leadership, I consistently enhanced customer engagement and maintained a high cash handling accuracy rate. Committed to achieving sales targets while fostering a positive shopping experience.
Overview
27
27
years of professional experience
Work History
Key Holder/Post Office/Customer Service Supervisor
Ace Hardware
Billings
09.2015 - Current
- Used Point of Sale register system to complete transactions.
- Ensured store was opened and closed in a timely manner according to company policies.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Counted and balanced registers.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Replenished merchandise displays throughout the store as needed.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Cashier/ Back up Bookkeeper
Albertson's
Billings
06.2015 - 09.2015
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Counted and balanced cashier drawers.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Monitored cash flow, preparing reports to inform management of financial status.
- Reduced financial discrepancies by verifying accounting statements.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Specialty Department Supervisor
Home Depot
Las Vegas
10.2005 - 08.2014
- Developed and implemented strategic departmental plans to achieve company targets.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between upper management and store personnel.
- Maintained accurate records of financial transactions within the specialty department.
- Worked closely with sales associates to complete tasks.
- Directed and supervised staff performance.
- Appliance sales, Kitchen designer, electrical associate, plumbing, flooring, blinds, millworks, and any other part of the store that needed coverage.
Dairy Department Manager
Albertson's
Lake Charles
12.2004 - 09.2005
- Coordinated with other departments to ensure a seamless shopping experience for customers.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided customer service support for customers in the dairy department.
- Managed daily operations of dairy department, including ordering and stocking products.
Kitchen Designer/Plumbing Supervisor
Lowe's
Lake Charles
07.1998 - 11.2004
- Attended trade shows and conferences related to kitchen design industry.
- Evaluated customer needs and preferences to recommend appropriate design solutions.
- Estimated material requirements and costs to present design to client for approval.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Developed kitchen designs that maximized available space and met customer expectations.
- Maintained a library of catalogs featuring cabinetry, countertops, tile, flooring, lighting, and other products.
- Used computer-aided drafting and related software to produce construction documents.
- Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
New Iberia Sr. High School
New Iberia, LA06-1986
Skills
- Transaction processing
- Inventory management
- Cash handling
- Safety regulations
- Customer service
- Team leadership
- Effective communication
- Problem solving
- Visual merchandising
- Staff supervision
- Sales tracking
- Customer engagement
- Time management
- Financial reporting
- Bank deposits
- Opening and closing coordination
- Sales proficiency
- Product demonstrations
- Personnel scheduling
- Product ordering
- Cash handling accuracy
- Sales quotas
- Scheduling coordination
- Handling complaints
- Adaptability
- Willingness to learn
- Active listening
- Organizational skills
- Reliability
- Decision-making
- Employee evaluation
- Attention to detail
- Communication skills
Timeline
Key Holder/Post Office/Customer Service Supervisor
Ace Hardware
09.2015 - Current
Cashier/ Back up Bookkeeper
Albertson's
06.2015 - 09.2015
Specialty Department Supervisor
Home Depot
10.2005 - 08.2014
Dairy Department Manager
Albertson's
12.2004 - 09.2005
Kitchen Designer/Plumbing Supervisor
Lowe's
07.1998 - 11.2004
GED -
New Iberia Sr. High School
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Thomas BerniniThomas Bernini
Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)
Ellen Den DulkEllen Den Dulk
Bus Driver at Jefferson LinesBus Driver at Jefferson Lines