Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Faye Hoffner
Administrative
Farmington,NH
Work Preference
Summary
Effective Administrative Support Specialist with insurance industry expertise. Proven track record in supporting operations, sales, and service. Strong collaborator with excellent communication and customer service skills.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Administrator II Claims Services
Lincoln Financial Group
01.2018 - 01.2025
- Completed S1 claim file requests, IE: Vendor, Medical, Claimant, Attorney. Assigned appeal referrals to the appropriate teams for review.
- This contributed to business process improvements by providing 2 day turnaround requests.
- Provided Sales and Service customer visits with successful and prompt completion of room and food reservations and all related service expectations.
- Provided computer and phone troubleshooting.
- Facilitated conference room requests IE: signs, rebranding, setting up for training.
- Supported Sales and Service customer visits with successful and prompt completion of room and food reservations and all related service expectations.
- Processed new hire requests sent to the proper department for access to company systems.
- Oversaw new hire onboarding by processing their forms and providing IDs.
- Facilitated conference room requests IE: signs, rebranding, setting up for training with computer equipment.
Senior Administrative Associate
Liberty Mutual
01.2014 - 01.2018
- Supported Sales and Service about sales prospect activity and/or customer visits with successful and timely completion of any tasks required – Room and food reservations, and all related services/expectations.
- Demonstrated ability in computer utilization and application usage programs.
- Troubleshot computer or phone issues or concerns.
- Maintained correct monthly records for organizational charts, share point updates, staffing assignment reports, including RC admin updates and any customer specific required reports.
- Provided effective support with the Telephony Unit and Claims Infrastructure Services.
- Ordered office supplies and equipment as needed. Collaborate with managers to support ergonomic assessment needs and send timely requests for any required ergonomic equipment/supplies as needed.
Senior Customer Service Rep, Group Benefits
Liberty Mutual
01.2013 - 01.2014
- Loading claims and assigning those claims to the proper case manager. Monitors Screen Creation Unit outlook inboxes to ensure all requests are processed.
- Customer specific daily reports, completed within one business day.
- Add claim notes per Screen Creation unit loading instructions & customer specific profiles/job aides.
- Back up for performance guarantee customers when peer is out of the office.
Education
Associate degree -
McIntosh College
Skills
- Remote Work
- Administrative Support
- Customer Service
- Scheduling
- Process Improvement Implementation
- New Hire Onboarding
- Documentation
- MS Office
- SharePoint
- Desktop QuickBooks
- Reporting
Certification
- UNH Professional Coaching Certificate Program 2018 - 2019
- UNH Leadership and Management Certificate Program 2017 - 2017
Additional Relevant Experience
- Liberty Mutual
- Insurance Assistant, Leave Services, Group Benefits
- Leave Specialist, Leave Services, Group Benefits
- Technical Assistant, Commercial Professional Services
- Statistical Assistant, Personal Market Regulatory Reporting
Awards
Received recognition for contributions to the department and process improvements and certifications., Shout Out Recognitions 2020-2024 for Customer Service, Team Building, UNH Professional Coaching Certificate Program 2018 – 2019, UNH Leadership and Management Certificate 2017, Bronze Bravo Award 2016 for customer service to the appeals unit, Quartz Bravo Award 2014 for volunteering to perform WAS 8 testing in System One, Topaz Bravo Award 2013 for Excellent Customer Service, Bronze Bravo Award 2012 for participation in new hire training manual
Languages
English
Timeline
Administrator II Claims Services
Lincoln Financial Group
01.2018 - 01.2025
Senior Administrative Associate
Liberty Mutual
01.2014 - 01.2018
Senior Customer Service Rep, Group Benefits
Liberty Mutual
01.2013 - 01.2014
Associate degree -
McIntosh College
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