Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Faye Lewis

Moreno Valley,CA

Summary

Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Compassionate Case Manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

15
15
years of professional experience

Work History

Caregiving

Self Employed Services - PRIVATE DUTY
01.2015 - Current
  • Lend patient care to elderly and disabled people by generating plans and schedules after discussion with nursing staff and family members
  • Performed daily activities and tasks inside the patients living space
  • Maintained personal hygiene for better health and housekeeping to ensure a tidy environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Case Manager

KEEPING KONNECTED INCORPORATED
05.2019 - 04.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.

Community Advocate - UNION STEWARD

SEIU HOMECARE WORKERS
01.2010 - 01.2015
  • Coordinating activities, keynote speaker for community events
  • Meet and collaborate with community advocates to plan and facilitate upcoming events
  • Victim outreach and community interaction.
  • Schedule all union rallies
  • Served as union steward to Homecare Workers
  • Processed and Filed Grievance Paperwork for Homecare Workers & represented them at hearings.
  • Also worked as IHSS Provider

Education

High School Diploma -

Manuel Arts Senior High School
Los Angeles
06.1974

Some College (No Degree) - Accounting And Business Management

Los Angeles Trade Technical College
Los Angeles, CA

Skills

  • Case Management
  • Case Documentation
  • Care Coordination
  • Social Work
  • Direct Patient Care
  • Client Advocacy
  • Patient support
  • Patient Assessment
  • Annual Case Reviews
  • Needs Assessment
  • Individualized counseling
  • Teamwork and Collaboration
  • Excellent Communication
  • Organizational Skills
  • Service planning
  • CPR/AED
  • Multitasking
  • Client Needs Assessments
  • Written and verbal communication
  • Indirect Patient Care

References

  • Trayvion Robinson, TRAYVIONR1@GMAIL.COM, Colleague working as a community advocate leader.
  • Cierra Johnson, CIERRAJAY.CJ@GMAIL.COM, Colleague working for in home care services.
  • Deborah Neal, LVN. DEBBIEJNEAL@YAHOO.COM, LVN & Director of Operations Keeping Konnected Inc. (661)445-2695

Timeline

Case Manager

KEEPING KONNECTED INCORPORATED
05.2019 - 04.2024

Caregiving

Self Employed Services - PRIVATE DUTY
01.2015 - Current

Community Advocate - UNION STEWARD

SEIU HOMECARE WORKERS
01.2010 - 01.2015

High School Diploma -

Manuel Arts Senior High School

Some College (No Degree) - Accounting And Business Management

Los Angeles Trade Technical College

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Faye Lewis