Faye Lively
Augusta,GA
Summary
Accomplished leader with a proven track record at Pep Boys, enhancing customer loyalty and exceeding sales targets by leveraging expertise in vehicle assessment and exceptional communication skills. Spearheaded team development and operations management, achieving significant business growth. Skilled in CRM and multitasking, consistently delivering results through strategic planning and customer service excellence. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Service Advisor
Pep Boys
05.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
General Manager
Low Country Housing
02.2018 - 05.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Customer Service Representative
Ticketmaster
02.2017 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CMA
Babies & Childrens Clinic
03.2017 - 11.2017
- Conducted phlebotomy and lab testing with results.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment..
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
Sales Manager
Terminix International
05.2006 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
Associate of Science - Certified Medical Assistant
Brightwood College
Pharr, TX11.2017
BBA - Business Administration And Management
Georgia Southern University
Statesboro, GA05.1993
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Attention to Detail
- Excellent Communication
- Supply Chain Optimization
- Vendor evaluation
- Supplier management
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Marketing
- Sales team training
- Staff Management
- Goals and performance
- Product Knowledge
Timeline
Service Advisor
Pep Boys
05.2023 - Current
General Manager
Low Country Housing
02.2018 - 05.2023
CMA
Babies & Childrens Clinic
03.2017 - 11.2017
Customer Service Representative
Ticketmaster
02.2017 - 12.2017
Sales Manager
Terminix International
05.2006 - 02.2017
Associate of Science - Certified Medical Assistant
Brightwood College
BBA - Business Administration And Management
Georgia Southern University
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