Faye Manspile

Resolved issues quickly to maintain productivity goals.

• Established clear priorities and production quality standards.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Coached, trained and mentored 15 associates to maximize performance to meet productivity goals.
• Supervised ongoing daily production phases.

• Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
• Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
• Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
• Maintained compliance with federal regulations and company policies during all stages of the mortgage process.
• Implemented marketing strategies to expand client base and increase loan volume.

• Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
• Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
• Regularly reviewed and updated loan pricing to maintain competitiveness in the marketplace and maximize profitability for the company.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

• Met loan production goals by maintaining a pipeline of 20-40 loans per month
• Assessed loan portfolios for compliance with underwriting policies.
• Identified opportunities to cross-sell and upsell loan products to customers and managed to hit call goal of 25+ outgoing calls a day. My average outgoing call volume was 80-125 a day.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Negotiated loan terms and conditions with clients to maximize profitability.

• Introduced this community bank to the mortgage industry.
• Collaborated with underwriters, processors, and closers to ensure a seamless loan process for clients.
• Negotiated favorable terms for borrowers by leveraging extensive knowledge of lending guidelines and risk factors.
• Developed community partnerships to secure business for the bank through cross selling skills.