Summary
Overview
Work History
Education
Skills
Timeline
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Amanze Onyemaobi

Houston,TX

Summary

Detail-oriented IT Support Specialist with extensive experience in troubleshooting computer systems, mobile devices, and peripheral equipment. Recognized for expertise in usability and security concerns, ensuring optimal user satisfaction. Demonstrated success as a Billing Specialist, adept at collecting, posting, and managing account payments while maintaining strong client relationships. Possesses excellent organizational skills and a proactive problem-solving approach to enhance service delivery.

Overview

3
3
years of professional experience

Work History

Associate Billing Specialist

Centene
Houston, TX
07.2024 - 02.2025
  • Oversaw customer accounts for any payment discrepancies.
  • Confirmed information accuracy and resolved vendor conflicts ahead of invoice processing.
  • Verified eligibility and coverage details of insurance policies.
  • Ensured accurate billing through thorough investigations.
  • Provided accurate responses to customer questions, ensuring satisfaction.
  • Processed charges to relevant accounts by evaluating financial data.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Addressed and reconciled discrepancies in customer payments and invoiced amounts.
  • Enhanced payment efficiency through verification of current vendor details.
  • Collaborated with team to identify process enhancements.
  • Oversaw overdue accounts, actively pursuing collections on unpaid invoices.
  • Processed customer account changes and logged relevant details into data management platforms.
  • Resolved questions concerning payments, billing information, and customer accounts.
  • Entered and processed financial data accurately.

Technical Support Representative

Apple
Houston , TX
05.2022 - 06.2024
  • Handled initial inquiries for incoming technical support requests.
  • Delivered technical support to customers via phone, email, and chat.
  • Facilitated customer installations for both hardware and software.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Leveraged extensive product expertise to resolve customer problems.
  • Guaranteed resolution of complex matters through escalation to experienced technical team members.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Produced detailed reports for management reviewing customer complaints.
  • Recommended upgrades or additional features that could enhance user experience.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
  • Utilized remote login tools to provide technical and product assistance to clients.
  • Uncovered key opportunities to enhance existing products and services.
  • Implemented feedback from customer satisfaction surveys to improve service quality.
  • Kept up to date with the latest advancements in software.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Science - Information Technology

Madonna University
05-2012

Skills

  • Customer account management
  • Billing accuracy
  • Invoice reconciliation
  • Dispute resolution
  • Collections
  • Customer engagement
  • Customer service
  • Attention to detail
  • Coding proficiency
  • HIPAA compliance
  • Billing dispute resolution
  • Multitasking and organization
  • Technical support
  • Troubleshooting hardware
  • Software installation
  • Technical troubleshooting
  • Remote assistance
  • Team collaboration
  • Effective communication
  • Prioritization and Time Management
  • Effective Call Management
  • Remote Technical Assistance
  • End-User Instruction
  • Researching Issues
  • Diagnostic Troubleshooting
  • Proficient in Microsoft Office
  • Expertise in Mac Systems
  • Experienced with Windows 10
  • Full Stack Java Development
  • Script adherence
  • Strong Communication Skills
  • Information Repository Management
  • Analytical Troubleshooting
  • Hardware Performance Improvements
  • Hardware System Optimization
  • Remote support
  • Customer Service Expertise

Timeline

Associate Billing Specialist

Centene
07.2024 - 02.2025

Technical Support Representative

Apple
05.2022 - 06.2024

Bachelor of Science - Information Technology

Madonna University

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Amanze Onyemaobi