E. Faye Roberson-Norman
Irving
Summary
Pursuing part-time employment with a company that will afford me an opportunity to utilize my education, experience, and skills while successfully achieving company goals.
Overview
19
19
years of professional experience
Work History
Program Director Clerk
State of Texas Department of Family and Protective Service
02.2021 - Current
- Developed and implemented training for new administrative assistant staff.
- Handled travel accommodations for management.
- Collaborated with community stakeholders to expand resources and improve outcomes for families in need.
- Scheduled and supervised staff meetings.
- General office duties as needed.
- Maintained and updated confidential documents.
- Notary.
Rehabilitation Assistant
State of Texas Health and Human Service Commission Blind Children's Program
06.2013 - 02.2021
- General office duties
- Assist with training new employees
- Solicit vendors for state contracts
- Process vendor applications and maintain contact throughout application process
- Monitor vendor accounts to ensure contracts are renewed ad remain complaint
- Communicate with vendors regarding products and client services
- Order office supplies and maintain quarterly inventory
- Handle travel arrangements for employees, consumers, and families
- Multi-budget management
- Negotiate prices with hospitals, clinics, and various vendors
- Accounts receivable and payable (follow through to verify vendor receives payment(s)
- Responsible for maintaining confidential documents
- Handle consumer intakes
- Participate in various community engagements regarding the visually impaired community.
- Arrange transportation/travel for consumers and family members.
- Utilize Excel software to track services for Medicaid billing. Familiar with PowerPoint and efficient with Microsoft Outlook and Word.
- Facilitated communication between patients and vendors to ensure continuity of services.
Rehabilitation Service Technician
Division of Rehabilitation Services
02.2010 - 05.2013
- General office duties
- Purchasing equipment and supplies for consumers
- Assist with consumer caseload budget management
- Responsible for monitoring multiple budgets
- Process employee and consumer travel in timely manner
- Consumer intakes
- Various other duties as assigned
Medicaid Eligibility Specialist
Tx Health & Human Services
11.2006 - 01.2010
- Determine eligibility for individuals in long and short term care facilities as well as emergency Medicaid for uninsured individuals
- Maintain confidential files
- Interviewed individuals and family members regarding state assisted programs
- Assist in training and supervising Medicaid Eligibility Specialist and Clerks
Education
Associate of Applied Science - Criminal Justice, Computer Science
North Central Texas College
GAINESVILLE, TX05.1996
Skills
- Excel
- Data Entry
- Conflict resolution
- Task delegation
- Customer service experience
- Community engagement
- Organizational skills
- Multitasking Abilities
- Teamwork and collaboration
- Documentation and reporting
- Excellent communication
- Dependability and cooperation
Affiliations
- Texas Network of Youth Services (TNOYS)
- Lambda Epsilon Chi (lifetime member)
Timeline
Program Director Clerk
State of Texas Department of Family and Protective Service
02.2021 - Current
Rehabilitation Assistant
State of Texas Health and Human Service Commission Blind Children's Program
06.2013 - 02.2021
Rehabilitation Service Technician
Division of Rehabilitation Services
02.2010 - 05.2013
Medicaid Eligibility Specialist
Tx Health & Human Services
11.2006 - 01.2010
Associate of Applied Science - Criminal Justice, Computer Science
North Central Texas College