Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Faye Roman

TUCSON,Arizona

Summary

In my current position I encounter many different tasks to take care of in any given week. While my main focus is customer service, the small company setting lends to cross training in a variety of areas. In this respect I want to highlight concrete skills such as my efficiency in Excel and our accounting software, Sage. In the time I have been there, we’ve also incorporated different website software and shipping interfaces which required learning new programs. Some examples include: Woo Commerce, Word Press, Stripe, Endicia, various university purchasing systems and SAM.gov.

Another facet of my current position is to coordinate with senior staff for shipment planning and sales goals. This entails reviewing data and reconciling that data with parts on hand to plan daily shipments and coordinate ordering parts, communicating with vendors and customers as well as invoicing and collecting payments.

The ability to build and navigate relationships in each of the branches of my job is something I have grown to pride myself on.

Overview

12
12
years of professional experience

Work History

Head of Customer Service

Lunt Solar Systems
04.2012 - Current
  • Coordinated with senior staff for monthly sales and shipping goals.
  • Communicated with various parts and service vendors to ensure goals were met without internal delays.
  • Balanced multiple priorities.
  • Maintained great rapport with staff, vendors, clients and customers.

Education

Associates General Studies -

Pima Community College
Tucson, AZ
06.2007

High School Diploma -

Tucson High Magnet School
Tucson, AZ
05.2003

Skills

  • Customer Service
  • Technical Support
  • Financial Recordkeeping
  • Complaint Handling
  • Relationship Building
  • Troubleshooting
  • Product Sales
  • Shipping coordination
  • Assisting with monthly projections
  • Public Speaking at trade shows

Languages

Spanish
Native or Bilingual

Timeline

Head of Customer Service

Lunt Solar Systems
04.2012 - Current

Associates General Studies -

Pima Community College

High School Diploma -

Tucson High Magnet School
Faye Roman