Faye Schlechta
Columbia,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead/Manager of Production
Veterans United Realty
Columbia, MO
10.2020 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Charged with performance management and reviews, coaching, and mentoring.
- Set overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
District Manager
Milan Laser Hair Removal
Columbia, MO
01.2018 - 04.2020
- Built positive and productive relationships with store and field leadership.
- Supervised 9 locations to enforce high-quality standards of operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Held weekly meetings to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
Operations Manager
Dillard’s
Jacksonville, FL
07.2016 - 01.2018
- Supported and supervised a staff of 200+ employees, and assisted in the growth of an 11-million-dollar store.
- Drove gross margin increases in several private label brands, placing top five in the company’s High Potential Program.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Store Manager
Charming Charlie
St Louis, MO
06.2014 - 07.2016
- Solely influenced daily business processes of a 2.4-million-dollar store
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Supervised and effectively trained 33 employees to decrease process lags and boost productivity.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
White House Black Market
St Louis, MO
09.2011 - 06.2014
- Oversaw the inventory process of a 2-million-dollar store through detailed inbound and outbound process evaluations.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assessed talent by developing two internal employees to Assistant Store Managers.
- Assisted in achieving a sales comp of 2% higher than previous years through strong operational processes, inventory levels, and exceptional customer service.
- Ensured maximum productivity within the store and more specifically the logistic process to align with company expectation of payroll usage
- Executed results for exceptional corporate, regional, and district level store visits where the condition of the store was recognized for outstanding appearance.
- Received district level recognition by being nominated for Store Excellence of the year within my first year of employment.
Education
Business Administration, Management
Stephens College
No Degree - Business Administration And Management
Columbia College
Columbia, MO05.2023
Skills
- Training and Development
- Critical Thinking
- Business Development
- Staff Management
- Business administration
- Flexible and Adaptable
Certification
- Licensed Real Estate Agent.
Timeline
Team Lead/Manager of Production
Veterans United Realty
10.2020 - Current
District Manager
Milan Laser Hair Removal
01.2018 - 04.2020
Operations Manager
Dillard’s
07.2016 - 01.2018
General Store Manager
Charming Charlie
06.2014 - 07.2016
Store Manager
White House Black Market
09.2011 - 06.2014
Business Administration, Management
Stephens College
No Degree - Business Administration And Management
Columbia College
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