Summary
Overview
Work History
Education
Skills
Awards and Recognitions
REFERENCES
Timeline
Generic

Faye Victoria

Irvine,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to further my career in property management with 8+ years experience.

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Overview

16
16
years of professional experience

Work History

Community Relations Representative

Irvine Company Apartments
03.2015 - Current
  • Assist with all inquiries including move-in process, resident requests, follow-up, administration, renewal process, move-out process, resident events, resident transfers and evictions.
  • Solves simple to complex resident relations issues in a timely manner.
  • Completes and submits final account statements (FAS).
  • Manages the eviction process from beginning to end.
  • Perform community inspections to ensure aesthetics are maintained to Company expectations.
  • Maintain high occupancy levels by demonstrating the value in our community to residents.
  • Managed Mailbox Project from start to finish and ensured project went smoothly.
  • Process Pay or Quits Notices and notify residents of outstanding balance.
  • Audit score of 1 for FY2022 And FY2023
  • Processed resident applications, lease documents and related paperwork.
  • Created a Move In Checklist to help make the move process go smoothly.

Customer Service Representative

Irvine Company Furnished Apartments
03.2014 - 03.2015
  • Generate all move-in packets, apartment lease contracts, notices to vacate, and key receipt forms for customer signatures and approvals
  • Communicate effectively and timely with onsite properties to deliver and process guest move in packets, confirm move outs, coordinate work orders, review and complete service requests, schedule delivery and pick up of house wares and furniture, and submit intents to vacate promptly
  • Accurate profile maintenance within Oscar (custom corporate housing software)
  • Vendor Relation Specialist for the ICFA division to ensure correct and on-time delivery of products for all new reservations and to coordinate all exchanges and turn overs within the furnished apartment portfolio
  • Main point of contact for property managers and project liaisons to create and maintain all day suite inventory for on-site residents’ temporary arrangements
  • Provide phone support to the department to direct calls as needed
  • Proficient in OneSite and Oscar programs used by ICAC and ICFA.

Accounting Representative

Volt
12.2013 - 03.2014
  • Accounting department phone support
  • Hand generated all corporate clients' rent invoices
  • Organized and maintained billing ledger accurately for charges and credits.

Service Cashier/Service Administrator

AutoNation/Power Toyota Irvine
09.2007 - 07.2013
  • Processed payments for completed service orders and parts orders
  • Maintained an up-to-date and accurate customer history following very specific departmental procedures
  • Managed the key track for completed service orders and provided customer-facing to collect payment and return of keys
  • Worked closely and effectively with the service department manager and department porters to provide excellent service and quality vehicle repairs
  • Provided phone support in a fast paced environment
  • Responded to customer complaints swiftly with compassion and professionalism.

Education

High School Diploma -

Laguna Hills High School
Laguna Hills, California
2007

Skills

  • OneSite, and Salesforce software
  • Ability to learn quickly with attention to details and provide excellent customer service
  • Administrative duties in an extremely fast paced environment
  • Efficient and professional team member
  • Detail oriented and has the able to learn multiple skills in a short amount of
  • Ability to adapt to different situations when presented
  • Distribution Development

Awards and Recognitions

  • Core Value Winner FY23 Q4 for Leadership,Ownership, United, and more
  • Spot Awards for taking ownership for all Community Relations responsibility when the team was short staff.
  • Impact Pin from VP for training, coaching, and mentored new hires and ensuring they are ready for their new role.

REFERENCES

Available upon request


Timeline

Community Relations Representative

Irvine Company Apartments
03.2015 - Current

Customer Service Representative

Irvine Company Furnished Apartments
03.2014 - 03.2015

Accounting Representative

Volt
12.2013 - 03.2014

Service Cashier/Service Administrator

AutoNation/Power Toyota Irvine
09.2007 - 07.2013

High School Diploma -

Laguna Hills High School

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Faye Victoria