Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Faye Zibell

Summary

Dynamic Client and Service Team Leader with over 20 years of expertise in delivering exceptional client experiences and leading high-performing teams. Proven ability in strategic planning, cross-functional collaboration, and operational efficiency, creating an environment that consistently achieves outstanding engagement results. Committed to implementing innovative workflows and mentoring team members to elevate service excellence and client satisfaction, driving team success and organizational growth through visionary leadership. Recognized for fostering a culture of continuous improvement and excellence in client service delivery.

Overview

20
20
years of professional experience

Work History

CLIENT SERVICE TEAM LEADER

Compeer Financial
07.2018 - Current
  • An accomplished Client Service Team Lead with a proven track record of delivering exceptional customer experiences, leading high-performing teams, and implementing process improvements to drive client satisfaction and operational excellence
  • Consistently achieves high team engagement results, fostering a motivated and collaborative work environment
  • Drive team performance metrics while maintaining high service standards, implement innovative workflows, and develop staff capabilities
  • Lead Client Service team to deliver exceptional financial solutions, streamline processes, and enhance customer satisfaction through strategic planning
  • Build strong client relationships while guiding team development, ensuring consistent service excellence and operational efficiency
  • Implement data-driven service improvements through metric measurement while mentoring staff, establishing best practices, and maintaining superior client satisfaction levels
  • Collaborated in the development and company-wide training of the Client Service team on a new loan origination system (nCino), enhancing operational efficiency and team competency
  • Encourage team members to take accountability of their work, pursue additional training, and continuously enhance their skills to become their best self
  • Build strong partnerships across departments, demonstrating exceptional communication skills and ability to work effectively in team setting
  • Successfully hired and onboarded new team members, ensuring a seamless integration into the team and alignment with company goals
  • Demonstrated ability to conduct difficult conversations with team members regarding performance issues, promoting accountability and continuous improvement
  • Actively participating in the LEAN program to develop leadership skills and expand professional network through targeted leadership experiences and networking opportunities
  • Currently engaged in workgroups in PLANT to develop and implement a new back-end loan accounting system, enhancing system capabilities and operational efficiency
  • Committed to continuous personal and professional development, proactively collaborating with leadership to address and resolve pain points

CLIENT SERVICE REPRESENTATIVE

Compeer Financial
10.2015 - 07.2018
  • Managed client inquiries and account services while building strong relationships with stakeholders, ensuring timely resolution of complex financial matters
  • Processed financial transactions with precision, maintaining accurate records and implementing quality control measures to minimize errors
  • Resolved client concerns effectively while maintaining high service standards, contributing to sustained client retention rates
  • Cultivated lasting client relationships through personalized service approaches, contributing to strong account retention and positive feedback

PARAPROFESSIONAL

Reedsburg Area School District
08.2005 - 10.2015
  • Supported diverse student needs through individualized learning assistance, fostering academic growth and implementing behavior management strategies
  • Partnered with teachers to develop and execute educational plans, ensuring students received comprehensive support and guidance

Education

Associate of Arts -

Madison Business College
Madison, WI
05.1990

Skills

  • Cross-functional teamwork
  • Team building expertise
  • Team leadership experience
  • Operational Efficiency (Experienced)
  • Strategic planning expertise
  • Strong sense of accountability
  • Proficient in process enhancement
  • Communication Skills (Expert)
  • Team motivation

Training

  • LEAN COHORT 5 Graduate
  • LEADERSHIP ESSENTIAL COURSEWORK
  • Leadership Essentials 2.0
  • Leadership 1.0
  • Leadership Leadership Exchange Training Series
  • Leading Change Training Series
  • SELF - DISCOVERY ASSESSMENTS
  • 360 Assessments
  • ADKAR
  • DISC
  • MBTI
  • Strengthfinder
  • R Factor
  • DARE TO LEAD: FOR LEADERS
  • MANAGING PERFORMANCE AND TEAM MEMBER DEVELOPMENT
  • MAGNET MENTOR

Timeline

CLIENT SERVICE TEAM LEADER

Compeer Financial
07.2018 - Current

CLIENT SERVICE REPRESENTATIVE

Compeer Financial
10.2015 - 07.2018

PARAPROFESSIONAL

Reedsburg Area School District
08.2005 - 10.2015

Associate of Arts -

Madison Business College

Similar Profiles

CREATE PROFILE