Fayeann West
Locust Grove,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in various industries. Solid team player with an upbeat, positive attitude. Proven skill in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Teleperformance USA
09.2023 - Current
- Utilize systems and technology to complete account management tasks for the contracted client.
- Accurately document and process customer claims in appropriate systems.
- Developed strong relationships with clientele, resulting in repeat business and positive feedback.
- Manage a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Ensure first call resolution through problem solving and effective call handling between specific departments.
Customer Relationship Manager
Sitel Group
12.2022 - 07.2023
- Coordinating with customers in the application and formation of their business entities and LLCs through LegalZoom.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Scheduling customer appointments to work with tax preparers for their business/corporate filings.
- Act as a complaint resolution official and assisted in resolving customer grievances.
Paraprofessional
Department Of Education
10.2015 - 06.2022
- Coordinating with customers in the application and formation of their business entities and LLCs through LegalZoom
- Scheduling customer appointments to work with tax preparers for their business/corporate filings
- Act as a complaint resolution official and assisted in resolving customer grievances
- Observed students to help teachers identify potential learning blocks and opportunities for support
- Communicated and collaborated well with educators from various grade levels
- Applied positive reinforcement to redirect negative behaviors
- Customized small group and individual classroom activities based on differentiated learning needs
- Supported students in developing strategies for individual and group learning
- Graded assignments and tests and documented results into filing systems
- Offering students personalized educational, behavioral and emotional support
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Attended in-services, workshops and seminars
- Operated audio-visual equipment to enhance lessons
- Backed up lessons with personal support, small group instruction and hands-on activities.
Assistant Director
Samuel Field YM & YWHA
09.2012 - 08.2019
- Carried out lessons in an effective and efficient manner
- Cultivated and maintained relationships to promote positive work culture
- Directed special projects and daily operations
- Developed department performance goals and methods for achieving milestones
- Mentored new employees on industry practices and business operations
- Reached community outreach goals through lead generation and conversion
- Handled incoming and outgoing mail, email and faxes
- Coached and guided direct reports on day-to-day operations and company policies and procedures
- Supplied primary teacher with feedback through observation notes.
Assistant Teacher
Montessori Progressive
09.2008 - 08.2012
- Maintained a safe, educational environment for students during learning and free play time
- Communicated regularly with parents, teachers and administrators regarding student progress and needs
- Assembled instructional materials for children's projects and play-time
- Created a calm and disciplined classroom environment to improve student focus
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect
- Created colorful and attractive displays for bulletin boards and hallways.
Education
Early Childhood Education -
Queens College of The City University of New York
Skills
- Live chat support
- Customer Satisfaction
- Complaint Handling
- Customer Relationship Management (CRM)
- Salesforce
- Strategy
- Microsoft Windows and Office
- Small Group and Individual Assistance
- Incoming Call Management
- Effective Communication
- Organization and Prioritization
- Relationship Building
- First Aid and CPR Certified
- Clerical Support
- Friendly and Outgoing
- Multidisciplinary Team Collaboration
- Time Management
- Personal Data Collection
- Problem Solving
- Calm and Patient Demeanor
- Active Listening
State
GA
Zip
30248
City
Locust Grove
Timeline
Customer Support Specialist
Teleperformance USA
09.2023 - Current
Customer Relationship Manager
Sitel Group
12.2022 - 07.2023
Paraprofessional
Department Of Education
10.2015 - 06.2022
Assistant Director
Samuel Field YM & YWHA
09.2012 - 08.2019
Assistant Teacher
Montessori Progressive
09.2008 - 08.2012
Early Childhood Education -
Queens College of The City University of New York
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