Fayed Carraha

• Devised and executed collaboration protocols across departments, resulting in reduced patient care turnaround time through strategic coordination.
• Coordinated schedule management across five departments, achieving a 20% increase in operational efficiency by implementing a centralized booking system and streamlining interdepartmental communication protocols.
• Facilitated training sessions for over 50 staff members, enhancing team proficiency and patient interactions, which led to a 30% improvement in departmental service ratings at Resolute Baptist Hospital.

• Collaborated with the team to provide an exceptional customer experience, achieving a 95% customer satisfaction rating.

Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals (printers, scanners, signature pads).

• Coordinate repair or replacement of defective equipment and manage hardware asset inventories.

• Collaborate with internal application support teams and external vendors to escalate and resolve application issues