Faye J Gaethe

• Managed high call volumes on a multiline phone system, answered emails, voice mails, and requests on our clinic app through out work day while maintaining a professional demeanor during peak hours. Effectively multitasked in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction with new and repeat clients.
• Promptly responded to inquiries and requests from prospective customers (up selling services and procuring new customers daily.)
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Key Holder/ Opening and closing clinic.
• End of day balancing: Accurate handling of cash, credit cards and check transactions throughout day.
• Eager to learn new skills by cross training and assisting Doctors/ Technicians when needed.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash and credit card transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy. Offered customer additional options to replace returns and initiate add on sales.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Increased sales revenue and customer loyalty by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

• Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
• Followed OSHA and state mandated hygiene practices for washing hands, wearing gloves when diapering and handling food at Preschool facility.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
• Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
• Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
• Maintained safety and security by overseeing students in recess environments.
• Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
• Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
• Improved student engagement by integrating technology into lesson plans.

Took care of minor aged niece and nephew for 13 months.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Educated customers about billing, payment options ( ie... Care Credit) and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.