Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fayette Sperry

Summary

Dynamic healthcare professional with extensive experience at EPIC Government Inc, excelling in insurance verification and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in pre-authorizations and maintaining confidentiality, fostering trust and compliance in fast-paced environments. Committed to optimizing processes and delivering exceptional service.

Experienced with managing patient referrals and coordinating healthcare documentation. Utilizes strong communication skills to ensure accurate and timely processing. Track record of collaborating effectively with healthcare teams to achieve reliable results.

Overview

9
9
years of professional experience

Work History

Referral Management Clerk

EPIC Government Inc
05.2023 - 03.2025
  • Verified insurance benefits and eligibility for various procedures and office visits before referring clients.
  • Built professional relationships with service providers.
  • Assisted healthcare providers in navigating complex insurance requirements related to specialty care services.
  • Continuously updated knowledge of industry regulations regarding referrals, maintaining compliance with all relevant policies and procedures.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Entered patient data using genesis,Altha,CHCS to document referrals and results.

CONSULT SUPPORT

Bestica Inc
06.2017 - 10.2022
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

THIRD PARTY BILLING/Front Desk Receptionist

Seaborne Logistics & Consultancy
12.2015 - 06.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Compiled information from files and research to satisfy information requests.
  • Collected pharmacy, co-payment and past due payments, processed transactions and updated relevant records.

Education

GED -

Franklin High School
Portland, OR

Skills

  • Pre-authorizations
  • Physician authorizations
  • Insurance verification
  • Medical terminology
  • Confidentiality adherence
  • Appointment scheduling
  • Data entry proficiency
  • Patient scheduling
  • Follow-up skills
  • Appointment reminders
  • Confidentiality
  • Teamwork and collaboration

Timeline

Referral Management Clerk

EPIC Government Inc
05.2023 - 03.2025

CONSULT SUPPORT

Bestica Inc
06.2017 - 10.2022

THIRD PARTY BILLING/Front Desk Receptionist

Seaborne Logistics & Consultancy
12.2015 - 06.2017

GED -

Franklin High School

Similar Profiles

CREATE PROFILE