Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Faye Turner

Faye Turner

Houston,TX

Summary

As an office professional, I bring a comprehensive background in administrative support and office management. I specialize in streamlining office procedures, managing schedules, and handling communications. I'm known for fostering team collaboration and achieving goals, and I adapt well to dynamic work environments. I am proficient in the Microsoft Office Suite and possess excellent interpersonal skills.

I have developed leadership and management skills in a dynamic, fast paced environment, looking to transition to a new field after retiring from my previous job of 34 years. Possesses excellent customer service skills, demonstrated expertise in team coordination, and operational oversight, ensuring a smooth and effective workflow. Aiming to leverage these transferable skills to contribute meaningful in a new professional setting.

Overview

13
13
years of professional experience
1
1
Certification

Work History

ACTING CHIEF, PROSTHETICS

Baltimore VA Medical Center
06.2018 - 11.2018
  • Administer operating budget in excess of $38 million dollars and responsible for planning and forecasting short and long-term capital and personnel needs
  • Support the provision and procurement of various equipment and services for over27,000 veterans enrolled in the Baltimore MD VA Medical Center
  • Manage a department of25 full time direct reports and4 indirect reports
  • Serve as the Approving Official for13 government purchase card holders
  • Point of Contact for purchase card audit requirements for Payment Integrity Information Act
  • Managed artificial limb contract, eyeglasses contract, home oxygen contract, and
  • Durable Medical Equipment delivery contract for the Baltimore MD VA Medical Center
  • Oversee compliance with The Joint Commission, Office of Inspector General and other regulatory bodies
  • Direct point of contact for all Veterans Integrated Service Network (VISN) action items such as congressional responses, Whitehouse correspondences, etc
  • Demonstrated advanced knowledge and ability to direct complex administrative management systems between multiple service lines
  • Collaborate with staff and senior leadership weekly to come up with ways to solve problems creatively and identify opportunities for new projects that will enhance our service
  • Example, I’ve obtained over $150,000 for a restructuring project to ensure the continuity of care for veterans requiring comprehensive orthotics and/or prosthetics devices

ASSISTANT CHIEF, PROSTHETICS

Baltimore VA Medical Center
08.2015 - 11.2018
  • Decreased average consult completion days from 17 days to 7
  • Created templates for PSAS common items to ensure aptness
  • Supervise and managed 13 PA’, 2 clerks, 2 Orthotist,3 supply tech and1 Program Support Assistant
  • Approving Official for purchasing staff onsite and other stations within VISN05
  • Collaborate with patient advocate and medical staff to resolve complex patient issues
  • Respond to Whitehouse correspondences, congressional and other complaints made via Veteran Service Officers.
  • Represent Prosthetics department in public relations activities i.e
  • Lectures, town halls, and in-services
  • Support one of five Polytrauma Rehabilitation Centers in the nation
  • Developed and implemented service agreements for Physical Medicine and Rehab. (CPAP)
  • Forecasted FY16 and17 budget estimates exceeding60 million dollars annually
  • Coordinate specialty clinics which include wheelchair, ALS, Major Medical Equipment Committee (MMEC), etc
  • Ensure collaboration with Spinal Cord Injury, Polytrauma, Physical Medicine and Rehab., HBPC etc., to promote process improvement
  • Reduced workload by over10% by ensuring adherence to VHA Directives
  • Assisted with the new Direct scheduling initiative for Wheelchair and Amputee clinic
  • Participate and represent prosthetics in several interdisciplinary i.e.; Logistics Inventory Transition, Home Care Report, Caregiver Support committee etc
  • Attend monthly meetings with Paralyzed Veterans of America (PVA), Director, Associate Director, Chief of Staff and other stakeholders to address Spinal Cord Injury patients’ needs
  • Review All Employee Survey and complete Action Plan for Prosthetics
  • Work closely with Deputy VISN Program Manager for VISN05 to ensure all ACQ plans over the MPT are loaded in to FORCE for procurement
  • Assist in the development of Functional Statements and Position Description for new FTE

ASSISTANT CHIEF

Washington VA Medical Center
02.2022 - 09.2024
  • Supervise and manage 13 Purchasing gents
  • Assist the Chief in supervising3 clerks,2 Orthotist/Prosthetist
  • Approving Official for purchasing staff
  • Answer phone calls, respond to emails, communicate with doctors, nurses, leadership and family members
  • Manages all programs and elements offered through the Prosthetics department.
  • Daily review of NPPD and the Delayed order report in APAT. (System to check productivity)
  • Provides training to purchasing agents on contract compliance and errors by monitoring reports
  • Maintain fund control points for all purchases to ensure that all authorizations are from the correct accounts
  • Update contracts in data base to make sure the compliance is accurate
  • Add new vendors into the vendor file
  • Address and evaluate procurement practices and procedures and seek out alternate and more cost effective and efficient ways to procure items
  • Worked closely with Logistics leadership to ensure an effortless transition for inventory
  • Work closely with Logistics in maintaining the Inventory making sure they use the mandated sources when purchasing
  • Work closely with the Chief,/’s of several different services, Business Office Manager, Clinicians and Administrative staff members
  • Participate and represent prosthetics in several interdisciplinary i.e.; Logistics Inventory Transition, Home Care Report, Caregiver Support committee etc
  • Collaborate with patient advocate and medical staff to resolve complex patient issues
  • Respond and resolve Whitehouse correspondences, Congressional inquiries, PATS-R and Extra Views
  • Represent Prosthetics department in public relations activities i.e
  • Lectures, town halls, and in-services
  • Forecasted FY23 budget estimates exceeding30 million dollars annually
  • Communicate with patients, family members, care givers, doctors, nurses, etc.. Discuss via telephone any information needed by inside and outside customers.
  • Disciplined personnel and initiate disciplinary measures as defined by SOPs.
  • Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.

PROSTHETIC REPRESENTATIVE SUPERVISOR

Audie L. Murphy VA Hospital
11.2018 - 02.2022
  • Supervised and manage13 Purchasing Agents
  • Approving Official for purchasing staff onsite and other stations within VISN17
  • Collaborate with patient advocate and medical staff to resolve complex patient issues
  • Respond to Whitehouse correspondences, congressional and other complaints made via Veteran Service Officers.
  • Reviewed veteran 's medical records for service and benefits.
  • Worked closely with Logistics leadership to ensure an effortless transition for inventory
  • Assisted with planning and implementing new policies and procedures
  • Monitoring control points and expenditures
  • Knowledgeable of the range of administrative laws, policies, regulations and precedents applicable to the administration of the prosthetic program as set forth in VHA1173, FAR manuals and local hospital regulations

SUPERVISOR CONTRACT SPECIALIST

Baltimore VA Medical Center
01.2012 - 08.2015
  • Work directly with vendors in interpreting contracts, monitoring the establishment and collections of payments regarding surgical procurements
  • Recommend policy and procedure to the VISN Chief of Prosthetics to correct deficiencies and improve the Program
  • Developed facility consignment agreements based off the various BPA & FSS contracts for surgical implantable items
  • Vet and upload monitored Prosthetic Procurement Package onto Electronic Contract Management System
  • Developed Statement of Work for service contracts for Surgical implants and Durable Medical Equipment
  • Established guidelines and performance expectations for staff
  • Participated in source selection for VISN5 Home Oxygen program
  • Participated with developing and implementing a SOP that established compliance
  • Surgical Order Process
  • Provided signatory authority and executed contract awards within warrant authority
  • Served as a COR on multiple contracts totaling over30 million dollars
  • Served as a subject matter expert in Prosthetic inventory control/maintenance for procurements
  • Advised vendors of the Prosthetic Procurement process for Surgical implants over micro threshold
  • Baltimore VA Medical Center Accomplishments
  • ALS Clinic – member of the new interdisciplinary Baltimore ALS clinic team to ensure veterans are receiving their equipment timely
  • Consult Management – identified and corrected inappropriate consult processes which reduced workload by12%
  • Human Resources – Increased Department by20% by workload to hire appropriate staff

Education

Bachelor of Science - Business Administration

University of Phoenix, Tempe, AZ
12-2009

Skills

  • Training coordination
  • Policy implementation
  • Employee coaching and mentoring
  • Excellent communication
  • Reliability
  • Customer service
  • Written communication
  • Budget development
  • Operations management
  • Problem-solving aptitude
  • Emergency response
  • Administration and reporting

Accomplishments

  • Washington VA Medical Center Accomplishments
  • Documented and resolved discrepancies within Home Oxygen program, leading the Washington VA Medical Center Prosthetics department to achieve a passing score.
  • Recognized by the Joint Commission surveyor and Director for successfully turning around the program and improving its performance from previous years.


  • Audie Murphy Medical Center Accomplishments
  • Assisted in achieving the Secretary’s goal of direct access, by establishing space in our high-volume clinics (Spinal Cord Injury and Sleep Medicine) for purchasing agents to process medical equipment and supplies in a more timely manner.



Certification

  • FAC-C Level II Certification
  • FAC-COR
  • Certified Supply Chain Professional
  • Texas Driver's License
  • Six Sigma Certification (White and Yellow belt only)

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ASSISTANT CHIEF - Washington VA Medical Center
02.2022 - 09.2024
PROSTHETIC REPRESENTATIVE SUPERVISOR - Audie L. Murphy VA Hospital
11.2018 - 02.2022
ACTING CHIEF, PROSTHETICS - Baltimore VA Medical Center
06.2018 - 11.2018
ASSISTANT CHIEF, PROSTHETICS - Baltimore VA Medical Center
08.2015 - 11.2018
SUPERVISOR CONTRACT SPECIALIST - Baltimore VA Medical Center
01.2012 - 08.2015
University of Phoenix - Bachelor of Science, Business Administration

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Faye Turner