Fayisat Lawal
Goodyear,Arizona
Summary
Results-driven Team Member and Senior Associate with a proven track record in office operations management and strategic communication. Achieved a 30% increase in customer loyalty at Wells Fargo Bank through innovative financial risk strategies via Mphasis Digital Risk. Demonstrates proficiency in diverse software applications, excels in transforming challenges into opportunities, and maintains a strong focus on compliance and operational efficiency. Committed to optimizing processes and enhancing organizational effectiveness.
Overview
15
15
years of professional experience
Work History
Sr Associate & Forensic Underwriting
Wells Fargo Bank N.A via Mphasis Digital Risk.
Maitland, FL
08.2020 - 04.2024
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Performed thorough credit analysis to determine the financial viability of loan candidates.
- Ensured compliance with state and lender regulations.
- Oversaw team operations, maintaining high standards of productivity and accuracy.
- Conducted thorough re-evaluations and recalculations of previously worked files to validate decision accuracy.
Underwriting, Loss Mit & QA Team Member
SVS Group LLC
Tempe, AZ
01.2015 - 01.2020
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Processed re-financed loans for existing customers.
- Performed loss mitigation and quality control tasks to ensure compliance and accuracy.
Int'l Business Dev Manager
Micro Security Corporation
Chandler, AZ
03.2009 - 12.2012
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Implemented process improvements, resulting an increase in operational efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Graduate - Statistics (Bachelor of Arts)
Federal Polytechnic Offa, Kwara State, Nigeria
09.2009
Skills
- Computer Software Skills
- Office Operations Management
- Artistic Problem Solving
- Innovative
- Effective Communication
- Professional Networking
- Results-Oriented
- Effective Team Collaboration
- Coordinates
- Experience
- Empathetic Listener
- Effective Project Oversight Skills
- Methodical Organization
- Adaptability
- Tolerance
Professional Accomplishments
- Banking Professional, Various Capabilities, and Responsibilities (Career Business Related)
- Financial Credit Underwriting and Risk Management, Banking, and Financial Services - Extended working relationship
- Real estate, mortgage, and investment loan, risk management
- Data analysis, technology sector - forensic review
- Cooperate in Business Development, and develop a pipeline of new and sustainable prospects
Timeline
Sr Associate & Forensic Underwriting
Wells Fargo Bank N.A via Mphasis Digital Risk.
08.2020 - 04.2024
Underwriting, Loss Mit & QA Team Member
SVS Group LLC
01.2015 - 01.2020
Int'l Business Dev Manager
Micro Security Corporation
03.2009 - 12.2012
Graduate - Statistics (Bachelor of Arts)
Federal Polytechnic Offa, Kwara State, Nigeria
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