FAYJOHN J. FRANCESCHI

• Maintained an in-depth knowledge of our car inventory, providing customers with detailed information.

• Achieved a consistent 100% satisfaction rate in surveys by delivering top-tier customer service.

• Effectively communicated with an average of 60 customers daily via email, text, and phone, resolving issues and providing product information.

• Actively participated in ongoing training to stay updated on car industry trends, enabling informed recommendations to customers.

• Oversaw daily operations, ensuring smooth store functioning during shifts.

• Managed sales activities, consistently exceeding sales targets while maintaining exceptional customer service standards.

• Led and trained a team of 10 associates, providing guidance, coaching, and support to maximize their performance.

• Efficiently managed inventory and facilitated truck deliveries, minimizing out-of-stock situations.

• Recognized by the District Manager for outstanding performance, contributing to a remarkable 15% increase in sales.

• Completed 100+ hours of pre-sales technical education and product training.

• Conducted discovery and qualification to create proposals and deliver the best user experience.

• Created impactful demos, proposals, invoices, and various presentations.

• Collaborated seamlessly with sales, marketing, and management teams to develop innovative solutions.

•Consistently recognized as one of the top 5 producers.

• Delivered outstanding client experiences, achieving the highest customer satisfaction scores.

• Implemented new sales scripts and negotiation training, resulting in a remarkable 25% increase in sales.

• Generated an average of 10 appointments weekly, consistently achieving monthly quotas.

• Skillfully negotiated pricing and financing options, averaging 25 sales per month.

• Utilized effective interviewing techniques to identify purchasing needs.