Faylene Faison

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Maintained clean and well-organized environment for client happiness and safety.
• Provided medication administration, personal hygiene and other activities of daily living.
• Followed care plan and directions to administer medications.
• Assisted individuals in development of social skills to become integrated in community.
• Completed daily notes in THERAP to document work on individual goals.
• Transport clients to scheduled doctor's appointments.

• Devised community-based programs focused on combating specific problems.
• Enhanced and devised treatment strategies to promote continued progress.
• Completed home visits of transitioned clients to monitor stability while living in community.
• Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
• Monitored, evaluated and recorded client progress with respect to treatment goals.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Monitored and educated clients on medication usage, symptoms and side effects.
• Facilitated weekly group sessions focused on various issues to help groups and individuals.

• Applied positive reinforcement to redirect negative behaviors.
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Maintained confidentiality through stringent handling of charts and data.
• Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
• Advocated for victims during difficult situations by filing police reports and connecting to needed services.
• Supported individuals by facilitating weekly group sessions.
• Informed victims about legal processes and timelines.

• Worked in Social Services Foster Care Home for girls, between the ages of 13-17.
• Maintained accurate records and documented client data in company databases.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Participated in initial assessments, with psychologists, attorneys, probation officers, teachers.

Counseled clients in group sessions,

Attended court and school with clients as needed.

Transported clients to school, doctor appointments,court and home visits.

• Documented behavioral incidents to keep accurate records.
• Documented patient behavior, interventions completed and patient response to interventions.
• Completed patient reports daily and submitted to management for evaluation.
• Established and maintained professional working relationships with clients, staff and public.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Planned and implemented safe interventions consistent with treatment goals.
• Educated clients on important life skills, housekeeping and food preparation.
• Completed daily client rounds and tracked client movements.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Conducted searches of clients upon return to facility.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Documented patient interactions in compliance with HIPAA requirements.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Educated customers on special pricing opportunities and company offerings.
• Improved customer service wait times to mitigate complaints.
• Mentored new employees on procedures and policies to maximize team performance.

• Attended training for Promise Fellows
• Conducted recruitment throughout the community
• Conducted home visits of potential youth for match with volunteers.
• Conducted training for volunteers.
• Attended court with youth, and advocated at placement hearings
• Met with teachers and parents.
• Sent monthly Notes to the North Carolina Department of Juvenile Delinquency and Prevention