Fay Nicole Jones
Buckner,MO
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong retail professional with 21 years of experience. Productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. I am passionate about perpetuating company values through impeccable work ethic and drive. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Sales Rep
Advantage Solutions/SAS
2020.03 - Current
- I work for the Unilever DRT as a Sales Rep.
- I assist in product sales through upselling to the client, visual merchandising, and retail display optimization.
- I schedule monthly store call coverage and work as well as report all assigned tasks.
- I assist in developing opportunities for seasonal programs and placements of product to achieve retail needs and maximize sell-through.
- I support retail managers by identifying priority sell-through product that benefits the community and store consumers.
- Maintain flexibility to work a variety of shifts and days of week consistent with demands of retail environment.
- I assist store managers in correcting errors and maintaining the correct pricing labels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- I pull and stock from top area to keep home and display locations filled.
- I assist in proper visual merchandising standards on the retail floor.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Merchandising Coordinator/Travel Manager
Action Installers
2011.03 - 2020.02
- Stocked shelves to match planogram images and instructions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Place pricing and signage to complete product displays.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Evaluated product quality and vendor performance to maintain quality standards.
- Arranged travel accommodations for traveling teams.
- Generated travel-related reports for clients to facilitate decision-making.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered new hire questions regarding store merchandise, department information, and pricing.
- Lozier and gondola building and aisle moves.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Companies include O'Reilly Auto ( main account ) and Tractor Supply.
Order Filler, Picker
Family Dollar Distribution Center
2017.10 - 2018.08
- Maintain safe weight and measurements for strappers and shipping
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Safely and securely loaded items to prevent damage during transport.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Worked fast to meet assigned daily picking quotas.
Business Billing Rep
Verizon Business Billing Center
2008.06 - 2011.02
- Duties were to answer business lines in regards to billing questions
- Prior to close of call make offers on ways for customers to save money for upsales
- Issue vouchers and credits to accounts when applicable
- Both cold and warm transfer customers to other departments as needed
- Note all services and offers on account
- Meet quota weekly as well as monthly.
Merchandising Rep
Winston Retail Solutions
2007.01 - 2008.04
- My duties included setting appointments with retail stores for a merchandising visit for accounts that I held.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Complete efficient store resets to prepare store for special promotions and seasonal updates.
- SVR reporting and invoicing.
- I was to size, color-story, and categorize clothing.
- Update mannequins to current style push.
- Set product to the current plan-o-gram, POPs, and fill stock.
- Travel within an assigned region.
ProActiv Solution Manager of kiosk
North American Kiosk
2005.04 - 2006.11
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completing weekly and months end inventory counts.
- Bank runs and deposits along with deposit tracking.
Sales Associate
The Disney Store
2004.10 - 2005.04
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Sell Disney World tickets to customers.
Merchandising Rep
Set and Service Resources
- My duties included accepting jobs and setting up a time and date with the client to reset fixtures and product
- I have to take inventory count and pull back stock
- Do signage if necessary
- I had to set the product to the current plan-o-gram and POP.
Merchandiser/ Temp Lead
Sales Edge/ Sets / Action Installers
2013.03 - 2017.09
- Duties vary per project but all include inventory, lozier and gondola moves and building, unloading of trucks with pallet jacks and forklifts, product placement, POP, label prints and setting, cleaning, reading and following a POG, floor sets, and shelf movement
- Attention to detail is a must along with safety standards
- Companies include O'Reilly Auto ( main account ) and Tractor Supply.
Education
Wayne High School
Fort Wayne05.2003
Skills
- Microsoft Office
- Collections understanding
- Product Knowledge
- Scheduling
- Customer Service
- Brand representation
- Microsoft PowerPoint
- Call center experience
- Warehousing functions
- POS systems expert
- Critical Thinking
- Staff Training
- Problem-solving abilities
- Strategic sales knowledge
- Product Sales
- Computer Proficiency
License
I do hold a Class E MO state license.
References
References can be obtained through request.
Timeline
Sales Rep
Advantage Solutions/SAS
2020.03 - Current
Order Filler, Picker
Family Dollar Distribution Center
2017.10 - 2018.08
Merchandiser/ Temp Lead
Sales Edge/ Sets / Action Installers
2013.03 - 2017.09
Merchandising Coordinator/Travel Manager
Action Installers
2011.03 - 2020.02
Business Billing Rep
Verizon Business Billing Center
2008.06 - 2011.02
Merchandising Rep
Winston Retail Solutions
2007.01 - 2008.04
ProActiv Solution Manager of kiosk
North American Kiosk
2005.04 - 2006.11
Sales Associate
The Disney Store
2004.10 - 2005.04
Merchandising Rep
Set and Service Resources
Wayne High School
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