Fayole Hatfield
Clermont,United States
Summary
Highly organize and knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Relocation Specialist
Vacasa Vacation Rentals
Clermont , FL
2020.03 - Current
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Increased guest satisfaction by 3% Demonstrated respect, friendliness and understanding.
Front Desk Receptionist
Wyndham Vacation Rentals
Davenport , FL
2018.12 - 2020.02
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Respond to multiple lines which increased sales by 3%
- Trained new team members on company procedures, customer service, and issue resolution.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Night Auditor
Family Emergency
Kissimmee , FL
2017.09 - 2018.11
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures. Managed over 30 calls per day which increased sales by 2%.
Education
Associate of Science - Medical Administrative
Keiser University
Orlando, Fl 02.2021
Skills
- Managing Medical Practices
- Financial Documentation
- Charting and Clinical Documentation
- HIPAA Guidelines
- Patient Profiles
- Medical Recordkeeping
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Account Management
- Interpretation and Translation Services
Languages
English
Full Professional
French
Full Professional
Spanish
Full Professional
Hobbies
- Take pictures
- Spent time with family
- Hike
- Movie theater.
- Read
Timeline
Relocation Specialist
Vacasa Vacation Rentals
2020.03 - Current
Front Desk Receptionist
Wyndham Vacation Rentals
2018.12 - 2020.02
Night Auditor
Family Emergency
2017.09 - 2018.11
Associate of Science - Medical Administrative
Keiser University
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