Fayre Schofield

I was mainly bartending and waitressing when we needed help. Working as a bartender and waitressing here really reinforced me to adapt to a very high paced work atmosphere. This was suppose to be a seasonal position for me but I connected with the staff and my peers and decided to stay longer.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.

This was a work from home position through Teleperformance. I was managing phone issuance claims. Talking and relating with customers to help get their insurance claims go smooth and quick. Recommended new plans and devices that would work with the customers day to day.

• Mitigated potential complaints escalating further up the chain of command through proactive problem-solving techniques utilized during conversations.
• Continuously improved product knowledge by participating in ongoing training sessions and staying informed about the latest updates or changes in company offerings.

During my time at Sprint I was helping people find the right phone plan and devices to fit their everyday needs. When my manager needed help closing I was trusted with locking up inventory at the store.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Engaged with customers to build rapport and loyalty.

Apple was my first job going into technologies and sales, even though it was a seasonal position, the job allowed me to gain great customer service experience and sales experience.

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with the sales team to optimize product placement, resulting in increased sales.

I worked closing shifts most nights serving and would help the hostess and food runners when they had any questions as well as train new servers.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.