Faysal Abdulaziz
Reynoldsburg
Summary
Dedicated IT professional with a strong background in managing and supporting Point of Sale (POS) systems. Successfully led hardware and software deployment projects, including upgrades for Microsoft Surface Go and PIN pads in large-scale retail operations. Highly skilled in diagnosing and resolving technical issues to minimize downtime and improve operational efficiency. Proficient in configuring POS systems, managing IT inventories, and documenting solutions to streamline processes. Adept at collaborating with cross-functional teams to ensure seamless technology integration and enhance user satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
State Tested Nursing Assistant (STNA)
Alchemy Health Care
08.2024 - Current
- Assisted patients with daily living activities, including bathing, dressing, feeding, and mobility
- Monitored and recorded vital signs such as blood pressure, temperature, and heart rate
- Provided compassionate care and emotional support to patients, ensuring their comfort and well-being
- Maintained accurate patient records and reported health concerns to the nursing staff
Point of Sale Coordinator
Bath & Body Works
03.2021 - 02.2024
- Managed POS setup for new store openings, ensuring proper configuration and shipment of pin pads, registers, receipt printers, scanners, keyboards, networking switches, and routers
- Coordinated with the networking, real estate, and technology support teams to ensure smooth installation and troubleshooting of store technology
- Installed, configured, and maintained POS hardware, including cash registers, pin pads, and barcode scanners
- Spearheaded technology deployment project Microsoft Surface Go rollouts and PIN pad upgrades across North American stores
- Delivered technical support to store teams, resolving system issues to ensure seamless operations
- Conducted rigorous testing of new systems and hardware to guarantee reliability and compatibility before implementation
- Managed inventory for IT equipment, ensuring timely procurement and accurate documentation of configurations and solutions
Store Technology Support Specialist
L Brands
07.2019 - 12.2019
- Delivered technical solutions for software and hardware concerns, providing efficient resolutions through effective troubleshooting
- Identified root causes of technical issues by leveraging problem-solving techniques and detailed documentation
- Maintained current knowledge of policies and procedures, ensuring consistent and accurate support for end users
Service Desk Analyst
Ascena Retail Group Inc.
05.2019 - 07.2019
- Responded to user inquiries and system errors, ensuring smooth operation of IT infrastructure
- Diagnosed and resolved issues involving mobile and desktop systems through comprehensive troubleshooting
- Documented problem-solving procedures, enhancing team efficiency and knowledge sharing
Education
Comptia Certifications - Technology Support
Per Scholas
Columbus, OH03-2019
High School Diploma -
Beechcroft High School
Columbus, OH05.2017
Skills
- Multitasking and organization
- Decision-making
- Customer service
- Work Planning and Prioritization
- Project coordination
- Data entry
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Timeline
State Tested Nursing Assistant (STNA)
Alchemy Health Care
08.2024 - Current
Point of Sale Coordinator
Bath & Body Works
03.2021 - 02.2024
Store Technology Support Specialist
L Brands
07.2019 - 12.2019
Service Desk Analyst
Ascena Retail Group Inc.
05.2019 - 07.2019
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Comptia Certifications - Technology Support
Per Scholas
High School Diploma -
Beechcroft High School
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