Faysal Mohamed
Springfield,VA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Supervisor
Y & G Auto Body Repair Shop LLC
Washington DC
08.2023 - Current
- Supervised and managed IT infrastructure, ensuring optimal functionality and minimal downtime for business operations.
- Designed and implemented an Inventory Management System to track tools, equipment, and parts, improving inventory accuracy and reducing stock discrepancies by 30%.
- Provided technical support and training to staff, enhancing overall IT competency and reducing resolution times for technical issues.
Data Center Operations Technician
IBM
Ashburn, Virginia
05.2024 - 08.2024
- Leveraged IMS tools to streamline operations, enhance efficiency, and ensure precise execution of tasks.
- Executed systematic shutdown protocols for online systems prior to hardware maintenance.
- Decommissioned servers from the data center, ensuring secure and efficient removal.
- Utilized techniques to catalog and confirm all server components, maintaining precise inventory records.
- Prepared servers for shipment by securely palletizing, strapping, and wrapping them for safe and efficient transportation.
Education
Bachelor of Science - Management Information Systems
George Mason University
12-2025
Skills
- Python
- JavaScript
- SQL
- HTML/CSS
- Java
- Microsoft Office Suite
- Visual Studio Code
- Windows
- Linux
- Adobe CC Applications
- MySQL
- AWS Cloud
- Collaboration
- Leadership
- Problem Solving
- Analytical Thinking
- Communication
- Time Management
Certification
Security Plus
CCNA (Cisco Certified Network Associate), In-Progress
AWS Certified Cloud Practitioner, In-Progress
Memberships
- Muslim Learning & Dawah
- Minorities in Computing
- Black Student Alliance
- Somali Student Association