Fayth Cleary

• Directed cross-functional teams across departments to ensure operational efficiency and goal alignment
• Managed payroll and budgeting processes, maintaining financial accuracy and compliance
• Monitored and analyzed departmental KPIs, providing data-driven insights to improve team performance
• Streamlined internal workflows to enhance productivity and reduce operational bottlenecks

Additional Responsibilities:

Search Supervisor:

• Oversaw all teams involved in search-related operations, ensuring quality, accuracy, and efficiency
• Served as the primary liaison between clients and internal teams, managing expectations and delivering results
• Coordinated team efforts to meet project deadlines and resolve challenges quickly

Production Manager:

• Managed production operations for 3 of 4 major clients, overseeing team performance and ensuring service quality
• Conducted new hire interviews and led onboarding to build high-performing, process-ready teams
• Provided hands-on support during high-volume periods or staffing shortages to maintain client satisfaction and workflow continuity

• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Ensured compliance with industry regulations by updating policies as needed and conducting regular audits of internal processes.
• Increased employee engagement through regular performance reviews, training opportunities, and recognition programs.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Developed and maintained relationships with external vendors and suppliers.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored project performance to identify areas of improvement and make adjustments.

• Coordinated with sales teams to identify potential upselling opportunities during the implementation process, increasing overall revenue.
• Balanced client needs with internal resource availability, optimizing the allocation of team members to maximize productivity without compromising quality.
• Implemented continuous improvement initiatives within the team, resulting in greater efficiency and effectiveness in delivering solutions.
• Established strong relationships with clients through regular check-ins and progress updates, fostering long-term partnerships.
• Streamlined implementation processes by identifying and resolving bottlenecks, leading to more efficient project timelines.
• Enhanced client satisfaction by providing detailed training and support during solution rollouts.
• Created customized onboarding materials tailored to each client''s unique needs, facilitating smoother transitions to new systems or processes.

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Identified plans and resources required to meet project goals and objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Proved successful working within tight deadlines and a fast-paced environment.

• Improved communication between all parties involved in the title process by proactively addressing potential issues and concerns.
• Maintained up-to-date knowledge of industry trends and regulations through ongoing professional development opportunities.
• Streamlined workflow efficiency by implementing organizational systems for managing documents and files.
• Increased customer retention by consistently meeting deadlines for delivering title reports and commitments.
• Reduced errors in title reports by conducting thorough research and double-checking all documents.
• Conducted training sessions for new employees on proper search techniques and industry standards, improving overall team performance.
• Regularly reviewed internal processes to identify areas for improvement, leading to increased operational efficiency within the department.
• Expedited urgent requests through effective communication with team members, ensuring timely delivery of accurate information in high-pressure situations.
• Maintained detailed records of completed searches, allowing for easy reference and retrieval when needed.
• Contributed to company growth by cultivating strong relationships with clients, leading to repeat business and referrals.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.