Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fayth Keatts

Roanoke,VA

Summary

Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Flex Service Representative

Hertz Car Rental
03.2022 - Current
  • Handled maintenance and repair requests to keep vehicles in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • I am responsible for the night time fleet meaning there are times I have to be a counter representative while also running cars to the maintenance bay and cleaning them before renting them out.
  • Answered customer questions about products and services as well as promoting key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Police Support Technician 1

Roanoke City Police Department
08.2020 - 03.2022
  • Responded to telephone, email and in-person inquiries regarding warrants, protection orders, traffic violations, and other clerical needs between officers and the public.
  • I entered warrants, protection orders, minor reports, etc. into the local and national databases.
  • I worked night shift so from 11:00 pm to 7:00 am I was the sole operator of the city's non-emergency police line.
  • Updated documentation and produced reports.
  • Documented support interactions for future reference.
  • As I was typically alone on the midnight shift I learned quickly how to self manage my time and entries.
  • I entered an average of 100+ documents into the local and national databases per month with an average accuracy of about 90%.

Recreational Gymnastics Coach

Roanoke Academy Of Gymnastics
06.2020 - 08.2020
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Created effective practice schedules and secured required facilities and equipment.
  • unfortunately my time here was cut short due to an injury to my knee.

Part-time Nanny

Mayhew Family
03.2020 - 06.2020
  • Played games, worked on puzzles, and read books to the child.
  • Prepared meals and snacks for him based on dietary guidelines.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • I worked for this family during the pandemic as they did not feel comfortable sending the child to daycare at the time and I had been laid off due to Covid-19.

Staffing Coordinator

Bright Services
07.2019 - 03.2020
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with manager to determine our client's short and long-term hiring needs.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Verified and entered timecards for payroll.
  • Conducted drug screenings for the clients who requested them.
  • Visited clients to deliver or pick up paperwork for potential employees.
  • Reviewed all applications, resumes, and tax/onboarding paperwork to ensure accuracy.

Retail Sales Associate

Hollister.Co
11.2019 - 01.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • This was a seasonal position for the holidays.

Front of House Team Member

McAlister's Deli
01.2017 - 11.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted with preparing and delivering catering orders.
  • When there were call outs I also filled in back of house when needed.

Conditioner

Foodlion Grocery Store
07.2016 - 10.2016
  • Reorganized the shelves at the end of the day to make the store look fresh in the morning.
  • Bagged groceries when there were long lines.
  • Worked on the register if we were short.
  • I could not drive yet so I left this job until I had more reliable transportation for work.

Education

No Degree - General Studies

Virginia Western Community College
Roanoke, VA

High School Diploma -

William Byrd High School
Vinton, VA
05.2019

Skills

  • Prospecting
  • Rental Transactions
  • Rental Market
  • Reservations
  • Data Entry
  • Customer Interactions
  • Self-management

Languages

Spanish
Limited Working

Timeline

Flex Service Representative

Hertz Car Rental
03.2022 - Current

Police Support Technician 1

Roanoke City Police Department
08.2020 - 03.2022

Recreational Gymnastics Coach

Roanoke Academy Of Gymnastics
06.2020 - 08.2020

Part-time Nanny

Mayhew Family
03.2020 - 06.2020

Retail Sales Associate

Hollister.Co
11.2019 - 01.2020

Staffing Coordinator

Bright Services
07.2019 - 03.2020

Front of House Team Member

McAlister's Deli
01.2017 - 11.2019

Conditioner

Foodlion Grocery Store
07.2016 - 10.2016

No Degree - General Studies

Virginia Western Community College

High School Diploma -

William Byrd High School

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Fayth Keatts