Faythe Mularz
Rockaway,NJ
Summary
Seasoned Store Manager, with exceptional customer service etiquette and sales techniques. Dynamic relationship-builder with organized nature and sound judgment. I have been home for the last four and a half years while raising my two young sons, and am now looking to re-enter the workforce.
Overview
21
21
years of professional experience
Work History
Store Manager
Michael Anthony Jewelers
11.2001 - 10.2019
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized store displays and appearance via strategic merchandising.
- Submitted orders for new inventory.
- Rotated merchandise and displays to feature new products
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Retail Store Manager
Delia's
03.2001 - 08.2001
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Completed routine store inventories.
- Supported senior management in implementing and upholding store policies and procedures.
- Assisted store manager in meeting standards for customer service and quality.
Assistant Retail Store Manager
Limited Too
09.2000 - 03.2001
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Completed routine store inventories.
- Assisted in recruiting, hiring and training of team members.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Assisted store manager in meeting standards for customer service and quality.
Customer Service Representative
Gap Inc, Old Navy
09.1998 - 09.2000
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
High School Diploma -
Lyndhurst High School
Lyndhurst, NJ06.1998
Skills
- Customer Service Management
- Store Merchandising
- Sales Promotions
- Store Opening and Closing
- Store Operations
- Outstanding communication skills
- Friendly and Positive
Timeline
Store Manager
Michael Anthony Jewelers
11.2001 - 10.2019
Assistant Retail Store Manager
Delia's
03.2001 - 08.2001
Assistant Retail Store Manager
Limited Too
09.2000 - 03.2001
Customer Service Representative
Gap Inc, Old Navy
09.1998 - 09.2000
High School Diploma -
Lyndhurst High School
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