Faythe Watkins Lewis
Chicago
Summary
Experienced and skilled in a variety of customer service positions, I am currently looking to advance my career by pursuing a role in operations. I thrive in hands-on environments, enjoy creative problem-solving, and value strong teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder
Petco
04.2021 - 07.2021
- Handled operational things, such as breaking down the shipments as well as doing the receiving paperwork. Also was in charge of opening & closing procedures.
- Kept track of the store’s daily, weekly, and monthly sales goals. Also put together planograms.
- Fulfilled online and over the phone orders.
- Kept the store’s stocked/facing. Went on paid outings for supplies for the store.
- Delegated responsibilities to part time key holders.
- Maintained product knowledge and great customer relationships.
Merchandise Operation Leader
Petco
07.2021 - 04.2022
- Supervise and work with two Merchandise Operations Specialists.
- Unload and receive shipments.
- Complete weekly price changes, planograms, and ad sets.
- Maintain accuracy of inventory.
- Fulfill daily BOPUS orders, same day delivery, and shipments from other store’s.
- Communicate with GA and shift leads to ensure store’s standards are being met and to keep track of quarterly business plans and goals.
- Provide helpful customer service: answering phone calls and questions, checking out guests, and providing any information about products, services or animals.
NCSBN - Consolidated Services
05.2022 - 11.2022
- Logistics for both internal & external meetings.
- Contact corporate travel agency for booking hotel & flights for meeting attendees.
- Send out call to meeting forms to meeting attendees.
- Reserve conference rooms, order catering and create name badges & table tents.
- Send In Case of Emergency forms.
- Run registration audits for external meetings.
Concierge
Accenture
11.2022 - 02.2024
- Train and lead a team of 6 people to provide excellent customer service and work independently on their assigned floors.
- Provided a warm welcoming environment for guests.
- Work cross-functionally with other office services teams for client meetings.
- Prep team for Accenture’s monthly networking events which can range from 50-200 people.
- Clean, supplied, and stocked the kitchenette areas as well as maintained the various coffee machines, and broke down supply shipments twice a week.
- Provide necessary coverage & answer any miscellaneous questions.
Front Desk Hospitality Agent
Sonder
12.2024 - Current
- First point of contact with guests.
- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
- Assist building leadership with any administrative tasks required to keep all operations running smoothly
- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
- Support multiple Sonder properties throughout the local market, as required
Education
Bachelor of Fine Arts - Film
School of the Art Institute of Chicago
06.2020
Skills
- Customer Service
- Communication
- Hospitality
- Merchandising
- Creative Thinking
- Google Suite
- Microsoft Suite
- Adobe Creative Cloud
- Operations
Certification
- CPR & AED Certified
- OSHA 10 Hour Construction Course
Timeline
Front Desk Hospitality Agent
Sonder
12.2024 - Current
Concierge
Accenture
11.2022 - 02.2024
NCSBN - Consolidated Services
05.2022 - 11.2022
Merchandise Operation Leader
Petco
07.2021 - 04.2022
Key Holder
Petco
04.2021 - 07.2021
Bachelor of Fine Arts - Film
School of the Art Institute of Chicago
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