FAYZA SAAD
Fairfax,USA
Summary
Motivated professional with over 25 years of valuable experience. Seasoned in elevating guest experiences at prestigious hotels, including Key Bridge Marriott, I excel in hospitality service expertise and leadership. Demonstrated adaptability and detail orientation by enhancing atmospheres and streamlining banquet operations, significantly boosting repeat business. Expert in guest relations, ensuring satisfaction through meticulous coordination and proactive problem-solving.
Overview
29
29
years of professional experience
Work History
VIP Lounge Server
Ritz Carlton Hotel
Arlington, NV
03.2023 - Current
- Maintained tidiness and organization throughout bar area.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Assisted in inventory control and restocking of bar supplies and ingredients.
- Provided assistance during special events hosted in the lounge, such as corporate meetings.
- Created and maintained a welcoming atmosphere for all guests.
- Developed strong customer relationships to encourage repeat business.
Banquet Server/ Shift Leader
Key Bridge Marriott Hotel
Arlington, VA
04.2011 - Current
- Assist with food and table prep before the event begins
- Set up buffets with food presentation standards while ensuring safe food handling performance
- Communicate with banquet manager as well as other servers and event organizers
- Clean up venue after event ends and assist with inventory, food storage and closeout tasks
At Your Service Agent
Key Bridge Marriott Hotel
Arlington, VA
01.2001 - 03.2011
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
- Answer, record, and process all guest calls, requests, questions, or concerns
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
- Provide information to guests about room features, property amenities, and local areas of interest
Banquet Server
Key Bridge Marriott Hotel
Arlington, VA
04.1996 - 01.2001
- Assist with food and table prep before the event begins
- Set up buffets with food presentation standards while ensuring safe food handling performance
- Communicate with banquet manager as well as other servers and event organizers
- Clean up venue after event ends and assist with inventory, food storage and closeout tasks
Education
High School -
Portsaid High School
Portsaid, Egypt06.1988
Skills
- Detail Oriented
- Leadership Skills
- Conflict Management
- Hospitality Service Expertise
- Active Listening
- Leadership
- Adaptability
- Time Management
- Teamwork
- Guest relations
Awards
- Associate of the Month, 09/01/96
- Won the 1st quarter of the Year, 03/01/02
- Won Arlington County Chamber Reward, 01/01/18
Languages
Arabic
Accomplishments
- 1996-1999 Associate of the Month Award
- 2002 1st Quarter of the Year Award
- 2018 Arlington County Chamber Award
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
VIP Lounge Server
Ritz Carlton Hotel
03.2023 - Current
Banquet Server/ Shift Leader
Key Bridge Marriott Hotel
04.2011 - Current
At Your Service Agent
Key Bridge Marriott Hotel
01.2001 - 03.2011
Banquet Server
Key Bridge Marriott Hotel
04.1996 - 01.2001
High School -
Portsaid High School