Fazeela Ali
Summary
Dedicated and results-oriented professional with a Master of Public Administration in Health Policy and Management, complemented by extensive experience in project coordination, administrative support, and community outreach within prestigious healthcare institutions. Demonstrated ability to work with diverse teams and departments, drive initiatives, and achieve strategic objectives. Seeking a challenging leadership role in healthcare management to leverage expertise in project management, quality improvement, and stakeholder collaboration, ultimately contributing to organizational growth and excellence.
Overview
9
9
years of professional experience
Work History
Project Coordinator II
Mount Sinai Hospital, Pediatrics Administration
New York, NY
06.2022 - Current
- Lead and coordinate the integration of pediatric surgical subspecialties from adult departments into Mount Sinai Children's, in collaboration with Operations, HR, Finance, Revenue Cycle, and Marketing teams, fostering seamless cross-departmental collaboration
- Manage projects through all phases, including developing project plans and ensuring adherence to them, while promoting effective communication and cooperation across departments
- Establish the coordination of complex project activities and ensure the quality, timeliness, and integrity of ongoing projects and schedules
- Conduct process mapping to establish new workflows for integrated pediatric surgical subspecialties, working closely with stakeholders to optimize operational efficiencies and patient care outcomes
- Develop and maintain detailed project schedules and work plans, incorporating input and insights from department leadership for comprehensive project management
- Lead and coordinate assigned project activities to completion, driving cross-departmental alignment and synergy
- Partner with managers, department leadership, and providers, as required with respect to the project
- Organize, lead, and facilitate project-related meetings, including agenda creation and material preparation, to facilitate cross-departmental discussions and decision-making
- Monitor project deliverables and timelines
- Ensure timely and accurate communication with all project stakeholders, promoting transparency and collaboration across departments
- Track project changes and update schedules accordingly, incorporating feedback and input from cross-functional teams to adapt and optimize project plans
Administrative Specialist and Community Outreach Coordinator
Weill Cornell Medicine – Geriatrics and Palliative Medicine
New York, NY
03.2020 - 06.2022
- Provided a wide range of administrative and secretarial support to the co-chiefs of the Geriatrics and Palliative Medicine Division
- Coordinated calendars and scheduled appointments and meetings
- Assisted with patient care related responsibilities, scheduling appointments and facilitating telehealth visits
- Managed travel and conference arrangements
- Performed disbursement/reimbursement activities
- Assisted with allocating expenses and preparing COVID-19 expense reports
- Maintained and tracked a list of all desktops, laptops, mobile devices, and printers in the division
- Maintained inventory of supplies and equipment
- Managed and tracked gifts from donors and wrote donor acknowledgement letters
- Created and curated division social media content and assisted with research dissemination strategies.
Project Associate
NYU Langone Orthopedic Hospital
New York, NY
09.2020 - 05.2021
- Served on a 5-person team to recommend a feedback system within EPIC for orthopedic physicians to provide real-time and summary feedback to emergency department physicians related to accuracy in a patient’s diagnosis after a patient is discharged from the emergency department without an orthopedic consult and requires a follow-up with the orthopedic department
- Conducted a literature review looking at the occurrence of incorrect diagnosis from emergency room physicians to other departments across all patient populations
- Conducted interviews with key stakeholders including physicians, nurse practitioners, and quality managers
- Analyzed patient-level data
- Produced a written report offering practical recommendations for interdepartmental collaboration, physician education, and data specifications.
Administrative Assistant & Patient Navigator
NIH - All of Us Research Program
New York, NY
09.2019 - 03.2020
- Determined program eligibility and navigated participants through all aspects of study enrollment
- Provided in-person, telephone and email-based communication with interested participants
- Screened potential team members across multiple channels to assess position and program fit
- Onboarded new hires, answered questions and resolved onboarding conflicts
- Scheduled timely appointments using Microsoft Outlook and EPIC scheduling applications
- Performed accurate data entry for all participant interactions using REDCap
- Assembled database information, prepared reports visualizing program metrics
- Answered and screened calls, handled routine inquiries and referred calls to appropriate parties
- Assisted the Program Director and senior management in the preparation of meetings and presentations, including reserving conference rooms, setting A/V equipment, and ordering food
- Monitored inventory and ordered supplies (clinical and marketing materials)
- Prepared, submitted and tracked travel/business expense reimbursements
- Reviewed and submitted timesheets on Weill Business Gateway
- Trained new staff members in Epic, REDCap, and HealthPro (NIH).
Patient Outreach Coordinator
NIH - All of Us Research Program
New York, NY
12.2018 - 09.2018
- Conducted initial outreach phone calls and emails to patients helping to raise program awareness and encourage participation
- Engaged in active listening with callers, confirming or clarifying information
- Exercised independent judgment when dealing with unusual or special participant questions
- Escalated complex situations when needed
- Obtained, reviewed, and updated demographic information and participant touch points within the AoU data management systems
- Scheduled and/or rescheduled patient appointments within the practice management system(s)
- Responsible for data capture and entry: documentation of study activities into REDCap
- Trained and mentored new staff members.
Peer Tutor
Bergen Community College
Paramus, NJ
05.2015 - 09.2015
- Tutored students one-on-one in General Biology I, Introductory Chemistry, Statistics I, and Spanish I
- Conducted in-class tutoring for students enrolled in basic math courses
- Provided feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence in students
- Assisted supervisors by preparing review guides for math and science courses.
Education
Master of Public Administration - Health Policy and Management (CAHME-accredited)
New York University
01.2022
Lean Six Sigma – Green belt -
Binghamton University
11.2021
Bachelor of Arts, Human Biology -
Hunter College, City University of New York
05.2018
Skills
- Microsoft Office
- Project Management
- Lean Six Sigma for Process Improvement
- Adobe Creative Suite
- Data Analysis
- Critical thinking and logical reasoning
- Collaboration and teamwork
- Time management and prioritization
Activities And Volunteer
- Peer Advisor, New York University, New York, NY
- First Year Representative, New York University, New York, NY
- Administrative Assistant, Brooklyn Methodist Hospital, Brooklyn, NY
- Contributing Writer, Hunter College Psychology Newsletter, New York, NY
- Health Educator, Peer Health Exchange, Hunter College, New York, NY
- Tutor and Mentor, Hunter College Liberty Partnership Program, New York, NY
- Research Associate, Hackensack UMC, Hackensack, NJ
Awards
- Superstar Performer in the Department of Medicine, Weill Cornell Medicine, 04/2022
- STAR Performer in the Department of Pediatrics, Mount Sinai Hospital, 08/2023
- STAR Performer in the Department of Pediatrics, Mount Sinai Hospital, 03/2024
Timeline
Project Coordinator II
Mount Sinai Hospital, Pediatrics Administration
06.2022 - Current
Project Associate
NYU Langone Orthopedic Hospital
09.2020 - 05.2021
Administrative Specialist and Community Outreach Coordinator
Weill Cornell Medicine – Geriatrics and Palliative Medicine
03.2020 - 06.2022
Administrative Assistant & Patient Navigator
NIH - All of Us Research Program
09.2019 - 03.2020
Patient Outreach Coordinator
NIH - All of Us Research Program
12.2018 - 09.2018
Peer Tutor
Bergen Community College
05.2015 - 09.2015
Master of Public Administration - Health Policy and Management (CAHME-accredited)
New York University
Lean Six Sigma – Green belt -
Binghamton University
Bachelor of Arts, Human Biology -
Hunter College, City University of New York
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