Bibi Khan Misir

As an Operations Support Manager, I oversee accounts in the Northeast Metropolitan area, ensuring all positions are staffed. Responsibilities include:

• Recruiting

• Interviewing and onboarding

• Staffing accounts to prevent overtime

• Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
• Regularly updated HR databases to reflect employee information, changes in benefits and other details.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Handled employee conflicts efficiently while following all company procedures.
• Completed reports and employment forms.
• Oversaw new employee onboarding procedures from initial training to skill development.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
• Built and developed lasting relationships with employees, peers, upper management and outside vendors.
• Sourced, qualified and conducted screening interviews with job candidates.
• Contacted job applicants to inform of application status.
• Analyzed employment-related data and prepared reports.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Conducted exit interviews and completed employment termination paperwork.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Monitored staff performance and addressed issues.
• Maintained adequate staffing to meet objectives within budget.
• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.

• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Created comprehensive reports on account performance and presented them to senior management.

• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Organized and maintained filing systems, both paper and electronic.
• Created expense reports, tracked invoices, and processed payments.