Fazeena Faye Wu
Jersey City,NJ
Summary
Proficient Office Assistant with over 10 years of experience providing services to various organization in the USA and internationally. Known for increase productively and relieving workload of managerial staff and team. Ability to effectively to quickly learn and navigate new computer software program and office filing system.
Overview
16
16
years of professional experience
Work History
Administrative Support Coordinator
McAloon & Friedman P.C – Malpractice Law Firm NYC
New York, NY
07.2016 - 05.2022
- Functioned as first point of contact for all telephone and email and mail correspondence, ensured that any urgent matter was resolved
- Organized travel and accommodation bookings for Managing Director
- Managed diaries effectively to ensure time/priority management, including scheduling meeting and allowing appropriate spaces for working and traveling time
- Assisted billing manager prepare draft bills for attorney review
- Edited all draft bills fixing coding /fees errors and spelling
- Prepare and distribute monthly reports
- Review invoice/ conduct bank reconciliations.
- Created plans and communicated deadlines to complete projects on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Participated in team-building activities to enhance working relationships.
Island Global Yachting LLC
Jersey City, NJ
01.2015 - 12.2016
- Meet and greet customers
- Conducted client intake and making docking arrangements
- Answer phones, prepare documents, faxing, emailing, file, and scanning
- Ordered, received, and stored office supplies
- Arranged services of office equipment
- Accounts receivable
- Banking, and all other general office duties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Monitored company inventory to keep stock levels and databases updated
- Prepared variety of different written communications, reports and documents
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
Bookkeeping and Archiving
New York, New York
01.2010 - 01.2012
- Managed appointments and routine assignments for the home/office environment of the Director and Owner
- Email communications with various clients such as Random House, Norwegian Cruise Lines, such as Art Group LLC of London, England, and various international book publishers inquiring about licensing arrangements
- Prepared and proofed contracts for licensing agreements
- Archived and catalogued digital assets for the company, as directed
- Light Bookkeeping.
Law Offices of Trevor Karan
New York, New York
01.2007 - 01.2008
- Established and kept effective communications between customers, Realtors and Attorneys
- Scheduled customer appointments and managed future service contracts
- Managed phone, faxes, emails, and bank deposits; ordered supplies
- Overall general office duties.
Bookings / Ticketing
Twin World Travel
New York, New York
01.2002 - 01.2003
- Attending to telephones, faxes, emails, Inventory and ordering of supplies
- Managed deposits, writing of checks, paying of bills
- Overall general office duties.
Rizzani de Eccher, Italian Construction Company
Jamaica
01.1997 - 01.2000
- Mediated between various Offices and Project Managers
- Assisted with payroll functions and procedures
- Helped to prepare and manage contracts for clients
- Compared finished jobs using bill of codes.
Travel & Tourism, Jamaica Tourism Organization
01.1995 - 01.1996
- Book and made travel, accommodation, and meal arrangements, conducted sightseeing tours; and assisted with hotel and airport checking in/out.
Education
Bachelor of Science - Human Resource Management, Tourism & Travel
University of Phoenix NJ
New Jersey Campus07.2014
Cerrificate - Tourism And Travel Services Marketing Operations
London Tutorial College
London Online School03.1985
Skills
- Data Entry
- Mail Processing
- Expense Reports
- Filing
- Front Desk Operations
- Office Supply Inventory
- Tech-savvy
- Travel arrangements coordination
- Staff scheduling procedures
- Filing
- Managing office supply inventory
- Travel arrangements
- Appointment Scheduling
- Inbound phone call handling
- Database administration
- Documentation and control
- Scheduling
Timeline
Administrative Support Coordinator
McAloon & Friedman P.C – Malpractice Law Firm NYC
07.2016 - 05.2022
Island Global Yachting LLC
01.2015 - 12.2016
Bookkeeping and Archiving
01.2010 - 01.2012
Law Offices of Trevor Karan
01.2007 - 01.2008
Bookings / Ticketing
Twin World Travel
01.2002 - 01.2003
Rizzani de Eccher, Italian Construction Company
01.1997 - 01.2000
Travel & Tourism, Jamaica Tourism Organization
01.1995 - 01.1996
Bachelor of Science - Human Resource Management, Tourism & Travel
University of Phoenix NJ
Cerrificate - Tourism And Travel Services Marketing Operations
London Tutorial College
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