FAZEL FOUFI
Fayetteville,NC
Summary
Army Veteran with an Active Secret Security Clearance and with a demonstrated history of working in the writing, editing, listening, and speaking in Dari, Persian/Farsi, Pashto, and Tajik. Proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Possesses a comprehensive background in Translation, Transcription, Foreign Languages, and Customer Service. Experienced in effectively working with individuals of diverse backgrounds, and tactfully communicating with customers. Demonstrates strong organizational and interpersonal communication skills. Works well to provide excellent translations for business partners and can handle multiple tasks simultaneously to accomplish tasks to meet deadlines. Career supported by the current pursuit of a Master’s Degree in Business Administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Interpreter
MPC Interpretation
04.2023 - Current
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Sales Director
Yadkin Car Sales
11.2022 - Current
- Develop and implement sales strategies to meet monthly, quarterly, and annual sales goals
- Monitor sales performance and adjust strategies as needed
- Develop and maintain relationships with customers and potential customers
- Train and mentor sales staff to ensure they are up to date on product knowledge and sales techniques
- Monitor customer inquiries and ensure timely responses
- Manage inventory and order new vehicles as needed.
- Hired, trained and built high-performing team of sales representatives.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
Translator/Interpreter | Wheeled Vehicle Mechanic
United States Army
04.2019 - 11.2022
- Utilized interpretation, cultural, and language understanding of Afghanistan to direct and communicate with thousands of Afghan Civilians and U.S
- Allies at Kabul Airport; work allowed for the evacuation of Afghan civilians
- Served as the only translator at the Kabul Airport Hospital to support doctors with communication to hundreds of injured civilians after the horrific attack at the airport gate during Operation Allies Refuge
- Assisted in facilitating high-level government meetings between local Afghans and American counterparts
- Produced written translations and products as requested; applied language skills such as grammar, syntax, semantics, style, and appropriate terminology
- Received maximum score (3/3) on the Army’s Defense Language Proficiency Test (DLPT) and Oral Proficiency Interview (OPI) for the following languages: Dari, Persian/Farsi, Pashto, and Tajik
- Translated for U.S
- Army when mission required
- Provided administrative support and performed routine tasks that included taking notes, translating voicemails, and writing memos
- Supervised and performed maintenance, repair, and recovery operations on wheeled vehicles and select armored vehicles
- Remained positive, composed, and professional; ensured that the content was translated correctly and in a way that could be easily understood.
Supervisor / Security Officer
Allied Universal Security Services
03.2016 - 04.2019
- Managed the electronic surveillance equipment, and office work, and verified the identity of guests and contractors
- Provided extensive customer service for the company’s clients
- Reviewed security staff’s incident reports and complaint forms
- Led the development of safety plans for Sonterra residential premises
- Prevented vandalism and theft by confronting offenders
- Worked with law enforcement to report offenders, support investigations, and reviewed CCTV recordings
- Supervised and observed staff by dispatching them to patrol residential premises and appointed security officers to report incidents and complaints.
Army Officer
Afghan National Army (ANA)
10.2012 - 12.2015
- Taught at the English Language Training and Education Centre (ELTEC) English learning program to Afghan Army Officers to prepare them for their future United States military training
- Taught a semester-long English to Dari/Farsi course for ANA students in preparation for the ELTEC language exam
- Supervised 200 officers and delegated tasks to personnel on behalf of the director, while developing English and Farsi language power points and providing briefings to military personnel
- Collaborated with U.S
- Army Intelligence, by printing topographical maps
- Instructed ANA Army soldiers using geospatial map reading software to aid in mission readiness.
- Improved overall unit efficiency by streamlining processes and procedures for daily tasks and operations.
English Instructor, Interpreter and Administrator
Thunder Institute
08.2010 - 10.2012
- Taught Afghan Adult students Dari/Farsi and English in written and verbal form, while managing student registration and facilitating their payroll and salaries
- Interpreted and translated documents and other written material from Dari/Farsi, Pashto to English
- Conducted tutoring review sessions for beginner to advanced students in the Dari/Farsi department.
Education
Bachelor of Business Admin. (B.B.A.) - Business Administration
Kabul University
Skills
- Mac
- Microsoft Windows
- Microsoft Office
- Access
- Word
- Excel
- PowerPoint
- OneNote
- Outlook
- Public Speaking
- Instructor
- Customer Service
- Organization
- Translation
- Written Oral Communication
- Foreign Languages
- Data Entry
- Cultural insight
- Language Fluency
- Personnel Supervision
Certification
- Certificate of Basic Intelligence Course | U.S. Army
- Defense Language Institute Diploma in the English Language
- Certificate of Basic Infantry Officer’s course | Kabul, Afghanistan
- Information Assurance and Cyber Security | Certificate | San Antonio College
Timeline
Medical Interpreter
MPC Interpretation
04.2023 - Current
Sales Director
Yadkin Car Sales
11.2022 - Current
Translator/Interpreter | Wheeled Vehicle Mechanic
United States Army
04.2019 - 11.2022
Supervisor / Security Officer
Allied Universal Security Services
03.2016 - 04.2019
Army Officer
Afghan National Army (ANA)
10.2012 - 12.2015
English Instructor, Interpreter and Administrator
Thunder Institute
08.2010 - 10.2012
Bachelor of Business Admin. (B.B.A.) - Business Administration
Kabul University
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