Fazela A Rasheed

Assists clients in accessing services in person, online, or by phone

• Updated patient contact information to support accurate electronic medical records.
• Served as a point of contact for other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
• Scheduled patient appointments. And verified insurance coverage or/and applied for funding before any scheduling Assessment.
• Completed registration paperwork, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation.
• Worked with clinical staff and billing department to resolve patient inquiries and billing questions.
• Used Smart Care to record and organize patient insurance and medical information.
• Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
• Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.

• Answer phones, greet and provide information to the public (in person and on the phone) . Complete initial housing intake form . Track and handle incoming and outgoing mail . Receive and record rent and loan payments . Record Real Estate Transfers . Maintain inventory and order supplies . . Oversee distribution of newsletters and annual reports . Prepare and distribute board packets . Schedule and cater for meetings . Maintain filing system . Schedule & confirm dates for meeting (reminder calls and notices) . Maintain Board records and information . Update membership records . Serve as notary public

• Mailing (incoming and out going) . Take, type and distribute minutes . Provide documentations as requested from C.O.T
• And other business associates . Prepared and delivered monthly expenditure package to C.O.T . Answer the phone and inquiry (on the phone and in person) . Take messages, schedule meetings
• Work with the accountant on various projects . Prepare and deliver monthly expenditure package to C.O.T . Organized and execute open house for completed projects . Set up and maintain the filing system, Faxing and Photocopying . Computerize and improve office forms and documents . Typing letters and various office documents . Some account payable and receivable, banking and billing . Keep track of expenses and balances for all projects . Purchasing and inventory of office supplies . Maintaining office and office equipment . Assist with Quick Claim Deed . Work with the neighborhood and C.O.T to decrease housing violation . Trouble shooting and customer services